Contact the Office of Unemployment Compensation (UC)
If you were redirected to this page after trying to retrieve a password or trying to log in to the UC System, please try again, or contact us using one of the methods below.
Claimant Contacts
Phone
UC and General Questions - 888-313-7284
- Monday - Friday from 8 a.m. to 4 p.m. (EST)
Videophone Service for ASL Users
- 717-704-8474 - Sign language is the ONLY means of communication provided at this number.
- Wednesdays 8 a.m. to noon (EST) and Fridays noon to 4 p.m. (EST)
NOTE: You may see COPA as the caller ID when we call you.
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Chat
PAULA (PA Unemployment Link Assistant) is our friendly chatbot built to answer the most frequently asked questions. Connect with PAULA to get answers to general questions, such as how to file for benefits, troubleshoot your debit card, or find out the requirements for completing work searches. If PAULA can't answer your question, just ask to speak to a live representative. PAULA will transfer you to one of our available agents to help you with more in-depth questions and issues.
Our live agents can help with checking your claim status, filing for weekly benefits, checking your payment status, changing personal information, and resolving questions about overpayments. Our agents are fully trained to assist you and ready to help Monday through Friday between the hours of 8 a.m. to 4 p.m.
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Email
If you have a general inquiry, a question not answered in our Frequently Asked Questions, or need to alert staff to new documents uploaded to your claimant dashboard, send us a secure message at UCHelp@pa.gov. You will receive a response within 24 hours.
Please include the following information: - Your full name (as it appears on your claim, including any suffix used) and
- The last four digits of your Social Security number
- A brief description of what you need
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In-Person
To make an appointment, call the UC In-Person Scheduling and Log In support line at 1-855-284-8545. You will be asked to provide your name, phone number, and email address. You will receive a text or email reminder a few days before your appointment.
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Self-Service Options
Online:
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Telephone Self-Service:
- PAULA virtual assistance (general questions): 1-833-755-0882
- Weekly claims filing: 888-255-4728 | Español: 877-888-8104
- PA Treasury for changes to your payment method or tracking a lost payment: 877-869-1956
- Money Bank Prepaid Debit Card Account for questions regarding your debit card account: 1-888-292-0059
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Employer Contacts
Quick GuideCheck out the Employer Quick Guide for specific contact information based on the assistance you need.
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Phone
UC Employer Service Center (Benefits - Claims):
- 833-728-2367
- Monday - Friday from 8 a.m. to 4 p.m. (EST)
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Employer Tax Services
- 866-403-6163
- Monday - Friday from 7:30 a.m. to 4 p.m. (EST)
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