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We encourage our customers to send us feedback on how well our services are being provided and/or functions are being performed. If you want to make a general comment on UC services, or if you have UC questions not covered by the information on this website, please email: uc-news@pa.gov.

UC Service Centers

If you have filed an application for UC benefits within the last year, and have a specific question about your claim or your eligibility, call the UC service center:
UC Services Phone Numbers
UC Service Center Statewide
Toll-Free Number
888-313-7284
TTY Services for Deaf and
Hard-of-Hearing Toll-Free
888-334-4046
Videophone Service for ASL Users-Wednesdays, noon-4 p.m.
*Sign language is the ONLY means of communication provided at this number.
717-704-8474
UC Service Center Fax Numbers
Scranton 570-562-4385
Allentown 610-821-6281
Erie 814-871-4863
Altoona 814-941-6801
Lancaster 717-299-7557
Indiana 724-599-1068
Duquesne 412-267-1475
Harrisburg 717-214-5463
UC service center hours of operation are 8 a.m. - 4 p.m. Monday, Tuesday, Thursday and Friday with Mondays being heavy call days. Due to our current extremely heavy call volume, we encourage customers to use the Internet to apply for benefits and check benefit payments. Please note - if your SSN ends in an odd number - 1,3,5,7,9 - call the service center for assistance on Monday. If your SSN ends in an even number - 0,2,4,6,8 - call on Tuesday. The UC service centers will continue to accept calls from claimants with any SSN on Thursdays and Fridays.
 
By making a selection on the area map, you can get a list of these offices and other services available in your area.

Pennsylvania Teleclaims-PAT Directory

Pennsylvania Teleclaims, or PAT, is an automated self-service system used by persons with access to a touch-tone telephone to file biweekly UC claims, access specific benefit payment information, or learn about the commonwealth's UC program, without the intervention of an agent. The automated services are available Sunday from 6 a.m. to 11 p.m. and Monday through Friday 6 a.m. to 9 p.m.
 
 
PAT Telephone Numbers
PAT Toll-free 888-255-4728
Español - PAT 877-888-8104
 
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