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Pandemic Unemployment Assistance (PUA) System FAQs

The PUA system is now fully functional and is accepting intial and weekly certification claims. In an effort to provide helpful information about the system and payments, we've created the below FAQs. 


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When will claimants receive their PUA benefit payments?

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​Eligible, approved claimants who have no issues with their claim will receive their very first PUA payment – whether it's the backdated lump sum payment or a regular weekly payment – within one week or less after filing their first certification. 

Claimants will receive their regular weekly payments within three business days after filing their weekly certification.

How will I receive important messages regarding my PUA claim?

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Claimants should manage everything through their PUA dashboard on the website through Individuals can use their dashboard to check on their claim and payment status, upload documents, etc.

What should I do if I have a question about my claim? How can I reach the PUA staff?

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​This new website detects error messages or other issues and automatically alerts a member of the PUA team. Once this occurs, our team members will work to resolve the issue and the outcome will be available on that claimant’s PUA website dashboard. Claimants experiencing any errors or issues while filing their weekly certifications should not immediately try to contact the PUA team or open a new claim, but rather should keep a close eye on their dashboard for a message/update.

Currently, questions about your claims should be emailed to You should expect to receive a response within 7 days. This email address is for PUA questions only. Any emails unrelated to PUA will not receive a response.

A new phone line will be available soon as well – please continue to check

What documentation do I need to show my previous income?

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​Acceptable documentation of wages can include but is not limited to:

  • 2019 tax returns;
  • your 2019 1099 form(s);
  • paycheck stubs;
  • bank receipts;
  • ledgers;
  • contracts;
  • invoices; and/or
  • billing statements.

​Now that the PUA application is available, how far back can I request benefits?

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You may submit PUA claims backdated to January 27, 2020, if you have been unemployed due to one of the COVID-19 related reasons that are PUA-eligible. If you are found eligible for PUA, you will receive compensation retroactive to January 27, 2020, or to the date when you became unemployed, whichever is more recent.

PUA provides benefits for up to 39 weeks for weeks of unemployment beginning on or after January 27, 2020.  PUA payments will not be made for weeks of unemployment after December 31, 2020.