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​Unemployment Compensation Guide

Due to COVID-19, we're experiencing extremely high call volumes and UC Live Chat requests, we've updated our guidance to help you so that you can help our teams manage the increased workloads and prevent delays.

This guide will provide helpful tools, information, and resources to walk you through the unemployment compensation process. The links on the right provide information that you'll need to file for unemployment benefits, including FAQs and videos.

If your job has been affected by COVID-19, you may be eligible to receive UC benefits. Please read our COVID-19 FAQs for more guidance on your eligibility.

Quick Tips on Filing

WHO SHOULD BE FILING FOR UNEMPLOYMENT?

  • You are not unemployed if you receive a regular salary, even if you are not working.  
  • Only individuals who are working less and are receiving less pay are considered unemployed.
DON'T CALL OR ASK ABOUT ELIGIBILITY, 
JUST FILE. 

  • We cannot say for certain if you are eligible, ineligible, or what your repayment may be until you open a claim.  
  • Please do not call the service center to ask general questions before opening your claim. 
  • Use this guide to decide if you should file and to help you through the process. We will reach out if we need more information and you'll receive an eligibility determination.
WHEN SHOULD YOU BE OPENING A CLAIM?
  • You should be opening a claim on the Sunday – Saturday of the week when your hours are actually reduced or eliminated. Opening a claim earlier will result in delays. 
EXPECTED DATE OF RETURN TO WORK?
  • ​If you do not have an expected date of return, select "No" to the written notice question and do not fill in a date
ABLE AND AVAILABLE?
  • Being quarantined at home or otherwise confined to home does not necessarily mean you are not available to accept work. 
  • IF you could conceivably accept some type of work – such as work from home jobs – you can consider yourself available.  "Able" refers to physically being able.
EMPLOYER SEPARATION - WHAT TO ENTER FOR COVID-19?
  • If your employer reduced your hours partially or completely, that is a lack of work.
  • If your hours have been reduced or completely cut and you are no longer being paid as much as you were, do not choose "still employed."  Any reduction in hours is simply a lack of work or layoff.  

Tools to help you file

Not sure how to use the guide? Take a quick tour via PDF or video.

You will receive a confirmation email after submitting online.

Your Claim Confirmation Letter will be mailed via USPS Mail and will include your PIN that is needed for your biweekly claim filings. Your Claim Confirmation Letter will also include the date you NEED to file your FIRST BIWEEKLY CLAIM and additional actions you must take to remain eligible for benefits.

*Please keep your Claim Confirmation Letter and your PIN for future reference as you will need it