Pennsylvania Unemployment Compensation Handbook

View or Print the PDF

Internet Services in Pennsylvania

Many of our telephone and mail UC services are available on the Internet.
Los servicios de Internet también están disponibles en español.

Log on to www.uc.pa.gov.

Information For Claimants With Disabilities

UC benefit information and services are available to individuals with hearing or speech difficulties through a text telephone service (TTY). This service can be accessed only if a TTY number is called from a TTY device. TTY numbers are available here. TTY telephone numbers are for TTY device users only. Videophone service information is available here.

Auxiliary aids and services are available upon request to individuals with disabilities.
Equal Opportunity Employer/Program

UCP-1 REV 08-18

YOU'VE BEEN APPROVED FOR UC BENEFITS. NOW WHAT?
YOUR RESPONSIBILITIES
YOU MUST:	WHEN:	HOW:
File claims for benefits	Biweekly (every two weeks)	By internet: www.uc.pa.gov By telephone (PAT): See page 17 of the UC Handbook for telephone numbers. Mon-Fri 6:00 a.m. to 9:00 p.m. Sun 6:00 a.m. to 11:00 p.m. Not on Saturday.
Register for employment search services	Within 30 days after filing an application for benefits	By internet:www.pacareerlink.pa.gov; Click on "Register as a New User." Create a Keystone ID (user name) and password using your complete SS#. Complete your Profile and Job Preferences. Print out your Registration Confirmation page. See the UC Handbook for more details.
Perform an active work search	Weekly (beginning the third week you apply for benefits)	Apply for two positions. In person, by mail, phone, or electronic transmission, by submitting a job application or résumé to an employer, or by other procedures set by the employer. Do one of the following: Attend a job fair, search positions, create or post a résumé, contact individuals, utilize an employment agency, take a pre-employment test, participate in a CareerLink^®program or activity, or interview for a position. See the UC Handbook for more details.
Keep a record of your work search	Weekly	Use Form UC-304 "Record of Job Applications and Work Search Activities." See www.uc.pa.gov. Or, you can use your own form, as long as you record the same information. Keep the records for two years from your AB date. Provide a copy of the records when requested by the department. See the UC Handbook for more details.
Report wages earned from any employment and/or any days you declined work when work was available	Biweekly (every two weeks)	When you file for benefits biweekly, report your gross earnings. Multiply your rate of pay by the number of hours you worked during the week you are claiming, Sunday through Saturday. If you worked full time, you are not eligible for UC benefits.
Report if you become unable or unavailable for work	Immediately	By calling the service center at 888-313-7284.
Report any separation from subsequent employment	Immediately	By reopening your claim over the internet at www.uc.pa.gov or by calling the service center at 888-313-7284.
Report any change in address, phone number, or email address	Immediately	By internet: www.uc.pa.gov AND www.pacareerlink.pa.gov or by calling the service center at 888-313-7284.