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All UC claimants have the choice of receiving their payments via debit card or direct deposit. A debit card will be mailed to you after you have been determined financially eligible for benefits, unless you have submitted a direct deposit form within the last two years.
If you have direct deposit, but prefer to receive your UC payments via debit card, you can submit a form to stop direct deposit by clicking the link Direct Deposit of UC Benefits. A debit card will not be issued until this request has been processed. If you submit the form via the Internet, this change will generally take two business days to go into effect.
If you are concerned about the method with which you will receive your benefits when eligible, review our UC debit card frequently asked questions below.
If you need a gold Chase debit card, call the Chase toll-free customer service number at 866-586-1706 or the State Treasury Department at 877-869-1956. Telephone Typewriter (TTY) service for hearing impaired individuals is available from Chase. The cardholder must have the TTY device to communicate with the TTY Advisor. When 866-586-1706 is dialed, TTY operator will identify the call. TTY advisor then connects to the call center and act as a third party relay between our advisor and the TTY caller.
If you need a blue EPPICard debit card, call the Xerox toll-free customer service number at 877-406-8257 and follow the steps below to reach a customer service representative to request a new card:
When the system states, "Please enter your 16-digit card number. If you don't have your card number, please wait for more options," do not press any buttons. After 15 seconds of silence, the system will state, "We did not get your card number. Your 16-digit card number is on the front of your card." The option is given to either re-enter the card number or access the account information using the Social Security number (SSN), date of birth (DOB) and PIN. Select the prompt to access the account information using the SSN, date of birth and PIN. Enter your SSN and date of birth. When the system asks for the PIN, enter an incorrect PIN such as 0000. The system will state that the information cannot be validated, and it will again prompt for the SSN, DOB and PIN to be entered. Again enter your SSN and DOB, but when asked for the PIN, again enter an incorrect number. The system will then state, "the information cannot be validated." The system will then transfer you to a customer service representative.
For detailed information on the Debit Card program, please see our Direct Deposit/Debit Card FAQs.
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The information provided on this site does not constitute a determination of eligibility
to receive unemployment compensation.