Multi-Factor Authentication (MFA) refers to an additional layer of security that is added to the login process.
 
MFA relies on two forms of authentication: something you know, and something you have with you. The something you know is your password. The something you have with you can be your email account. This means that even if your password is hacked, your account will remain secure.

You will need to re-authenticate on each device and each browser you use.
 
Upon login to the Unemployment Compensation Management System (UCMS), if you select the device as a private device, you should not have to re-authenticate when using that same device and browser in the future. There are two conditions where you may be asked to re-authenticate again:

(1) if any activity is considered "high risk" (i.e., multiple login attempts in short period) and;

(2) during periodic requests from UCTS to ensure compliance.

A one-time passcode that is valid for 15 minutes will be sent to the email address associated with the User ID. The most recently received verification code should be entered on the UCMS login screen to gain access to the application.

1. Search your folders (including SPAM, Junk and Trash/Archive) for email address automatedemailDONOTREPLY@pa.gov

2. Refresh your email inbox. If viewing emails in an internet browser such as Google Chrome or Microsoft Edge, selecting the F5 key will refresh the page and possibly bring in new emails.

3. If your email address is a company email address (i.e. email address ending in something like @abcinc.com), check with your IT department or email administrator to see if your organization has rules in place that would block an email from automatedemailDONOTREPLY@pa.gov.

4. If the above options do not resolve the issue and you have another email address you may set up a new user ID by selecting the "New User?" link at www.uctax.pa.gov and using a different email address.
   

5. If you are TPA and the User ID has your client's email address, please create a TPA account to access your client's account.
   

1. This commonly happens because you are using a bad bookmark/favorite or your browsing history contains an invalid URL that auto-populates when you start typing "www.uc..." in the address bar on the browser.

2. Ensure you're visiting www.uctax.pa.gov to access the UCMS login page.
   

3. Attempt to log in with your user ID and password.

4. If that allows you to access the application, we suggest creating a new bookmark or updating your existing bookmark/favorite to just have www.uctax.pa.gov with nothing after the ".gov."
   

1. If you are copying/pasting the passcode from your email into the field on the screen, be sure that you are not copying/pasting any space in front or behind the passcode. You can select the view icon next to the passcode field to ensure the copied/pasted (or typed) passcode matches the passcode in the email.
   

2. Do not close the UCMS one-time passcode screen to access your emails. Each time you log in to UCMS a new passcode will be sent, rendering any previous code invalid. 
   

Go to www.uctax.pa.gov and enter your user ID and password to receive a new passcode via email. Enter the new passcode within 15 minutes.

Call Employer Tax Services at 866-403-6163 on weekdays from 7:30 a.m. to 4:00 p.m. Eastern Time to unlock your User ID.

Create a new user ID by selecting the "New User?" link at www.uctax.pa.gov.

You can contact Employer Tax Services at 866-403-6163 or UC Chat on weekdays from 7:30 a.m. to 4:00 p.m. Eastern Time.