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Contact the Office of Unemployment Compensation (UC)

If you were redirected to this page after trying to retrieve a password or trying to log in to the UC System, please try again, or contact us using one of the methods below. 

Claimant Contacts

Phone

UC and General Questions

    • 888-313-7284
    • Monday - Friday from 8:00 am - 4:00 pm (EST)

Videophone Service for ASL Users

    • 717-704-8474 - Sign language is the ONLY means of communication provided at this number. 
    • Wednesdays 8:00 am – 12:00 pm (EST) and Fridays 12:00 pm – 4:00 pm (EST)
NOTE: You may see COPA as the caller ID when we call you. 

Email

If you have a question not answered in our Frequently Asked Questions or need to alert staff to new documents uploaded to your claimant dashboard, you may send us a secure message at UCHelp@pa.gov. 

Please include the following information: 

    • Your full name (as it appears on your claim, including any suffix used) and
    • The last four digits of your Social Security number
    • A brief description of what you need

You may not receive a response if you previously sent an email and the issue was resolved, or it is not impacting your claim payments. 

​In-Person

UC Staff are available for in-person appointments at select PA CareerLink®
locations on Tuesdays and Wednesdays for a limited time. Claimants must schedule with their local PA CareerLink® office to receive an appointment confirmation. 

​Self-Service Options

Online: 

​Telephone Self-Service: 

    • PAULA virtual assistance (general questions): 1-833-755-0882
    • Weekly claims filing: 888-255-4728 | Español: 877-888-8104
    • PA Treasury for changes to your payment method or tracking a lost payment: 877-869-1956
    • U.S. Bank Reliacard for questions regarding your debit card account: 888-233-5916

Contacts for Employers 

​Quick Guide

Check out the Employer Quick Guide for specific contact information based on the assistance you need.

​Phone

UC Employer Service Center:

    • 833-728-2367
    • Monday - Friday from 8:00 am - 4:00 pm (EST)

UC Tax Employer Contact Center

    • 866-403-6163
    • Monday - Friday from 8:00 am - 4:30 pm (EST)

​Email

For answers to questions regarding employer-related UC Tax issues, including:

    • Coverage and liability;
    • Registering for a UC tax account number;
    • Filing and paying quarterly wage and tax information;
    • Contribution tax rates; and
    • Audits

you may e-mail the Office of UC Tax Services at uc-news@pa.gov. Please include your employer account number and the nature of your question. Or you may submit an inquiry in UCMS when you are logged into your account.

Report Fraud & Identity Theft

​Report Fraud Online - Claimants or Individuals
 ​Report Fraud Online - Employers

​PA Fraud Hotline: 800-692-7469​