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​Contact Information

NOTE: The PUA hotline (1-855-284-8545) and PUA email (ucpua@pa.gov) were decommissioned on September 17, 2021. Individuals with PUA questions after this date may still reach out through UC contact methods provided below. 

Progress Tracker

​Phone

Staff work on inquiries in the order they are received and provide callers with a tracking number so they can see where their questions are in the queue. Callers can choose to get a phone call or email from UC staff to resolve an issue. 

​Now Serving Ticket Number:
            417,189 (7:49 a.m.)

2,198 Tickets completed on December 2, 2021


Contacts for Claimants

Online Self-Service

​Telephone Self-Service

  • PAULA virtual assistant (general questions): 1-833-755-0882

  • Weekly claims filing: 888-255-4728  |  Español: 877-888-8104

​Telephone

UC and General Questions

  • 888-313-7284

  • Monday - Friday from 8:00 am - 4:30 pm (EST)

Videophone Service for ASL Users

  • 717-704-8474

  • Wednesdays and Fridays from 8:00 am - 4:00 pm (EST)

  • Sign language is the ONLY means of communication provided at this number. 

​Text

A new short messaging service (SMS) system is now available to notify you when a customer service representative is trying to contact you about your unemployment claim. All UC text messages will come from 888-313-7284.

Please note: This is an automated text message system. This number will not provide you with information/assistance about your claim.

​Chat

Chat services are currently unavailable. Check back soon to discover when this service will be restarting. 

​Email

In all emails, please provide: 

  • A brief description of what you need, 

  • Your full name (as it appears on your claim, including any suffix used), and

  • The last four digits of your Social Security Number

If you send an email previously and the issue was addressed or is not impacting your claim payments, you will not receive a response. 

PA Treasury for changes to payment method or tracking a lost payment: 877-869-1956.
U.S. Bank Reliacard for questions regarding your debit card account: 888-233-5916

Contacts for Employers 

​Check out the Employer Quick Guide for specific contact information based on the assistance you need. 
​UC Employer Service Center: 833-728-2367
Monday - Friday from 8:00 am - 4:00 pm (EST)
​UC Tax Employer Contact Center: 866-403-6163
Monday - Friday from 8:00 am - 4:30 pm (EST)

Report Fraud

PA Fraud Hotline: 800-692-7469
Report Fraud Online
​PA Attorney General's Office