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UC Benefits Contact Information

Due to the high volume of calls and UC Live Chat requests, the BEST way to get assistance from our team is to email us at

  • For specific questions about your claim:
    •  provide your full name (as it appears on your claim, including any suffix used); and 
    • the last four digits of your Social Security Number.
​Number of Days for Email Response: 
12 Calendar Days
​11,300  Emails Responded to on April 6
We are responding to all emails in the order received, so please do not send duplicate emails, because this will cause delays for everyone.
Do not use this address to report website outages.
​We will keep the above number of days updated, daily, so you stay informed.

Check Claim Status Online

The fastest and easiest way to check your claim status is online. 

General Contact Form

If you want to make a general comment on UC services, or if you have UC questions not covered by the information on this website, please use this form.

UC Live Chat - Skip the Wait

Our UC LiveChat offers the same level of services and personalized assistance that you receive on the phone, all you need to do is call 888.313.7284 for a secure 6-digit LiveChat code which will allow us to verify your identity and provide specific information concerning your claim or questions. Your secure LiveChat code can be used for future inquiries or LiveChat discussions, so you can skip the phone wait time and do everything online!

Want to learn more about our UC LiveChat? Check out our helpful fact sheet about our easy-to-use chat feature!

Live Chat click here for help

Live Chat Available Monday - Friday

8 a.m. - 5 p.m.

UC Service Centers

If you have filed an application for UC benefits within the last year, and have a specific question about your claim or your eligibility, call the UC service center:

UC Services Phone Numbers

UC Service Center Statewide
Toll-Free Number
TTY Services for Deaf and
Hard-of-Hearing Toll-Free
Videophone Service for ASL Users-
Wednesdays, noon-4 p.m.
*Sign language is the ONLY means of communication provided at this number.
UC Service Center Fax Numbers
Altoona 814-941-6801
Scranton 570-562-4385
Erie 814-871-4863
Indiana 724-599-1068
Duquesne 412-267-1475
Harrisburg 717-214-5463

UC Service Centers - Hours of Operation

Monday 8 a.m. - 4 p.m.
Tuesday 8 a.m. - 4 p.m.
Wednesday 12 p.m. - 6 p.m.
Thursday 8 a.m. - 4 p.m.
Friday 8 a.m. - 12 p.m.

By making a selection on the area map, you can get a list of these offices and other services available in your area.

Pennsylvania Teleclaims-PAT Directory

Pennsylvania Teleclaims, or PAT, is an automated self-service system used by persons with access to a touch-tone telephone to file biweekly UC claims, access specific benefit payment information, or learn about the commonwealth's UC program, without the intervention of an agent. The automated services are available Sunday from 6 a.m. to 11 p.m. and Monday through Friday 6 a.m. to 9 p.m.

Additional self-services available through PAT:

  • Request/change federal withholding tax
  • UC-1099G information
  • Change your UC PIN

View, print or download a list of the PAT questions.

PAT Telephone Numbers
PAT Toll-free 888-255-4728
Español - PAT 877-888-8104


If you have questions regarding your debit card account, you can contact U.S. Bank directly.

For basic information about the debit card or questions regarding direct deposit, you can contact UC Treasury.

U.S. Bank Reliacard 888-233-5916
UC Treasury 877-869-1956

The information provided on this site does not constitute a determination of eligibility to receive unemployment compensation.