UC Benefits Contact Information
Due to the high volume of calls and UC Live Chat requests, the BEST way to get assistance from our team is to email us at uchelp@pa.gov.
- For specific questions about your claim:
- provide your full name (as it appears on your claim, including any suffix used); and
- the last four digits of your Social Security Number.
Number of Days for Email Response:
| 12 Calendar Days
|
11,300 Emails Responded to on April 6
|
We are responding to all emails in the order received, so please do not send duplicate emails, because this will cause delays for everyone.
|
Do not use this address to report website outages.
|
We will keep the above number of days updated, daily, so you stay informed.
|
Check Claim Status Online
The fastest and easiest way to check your claim status is online.
General Contact Form
If you want to make a general comment on UC services, or if you have UC questions not covered by the information on this website, please use this form.
UC Live Chat - Skip the Wait
Our UC LiveChat offers the same level of services and personalized assistance that you receive on the phone, all you need to do is call 888.313.7284 for a secure 6-digit LiveChat code which will allow us to verify your identity and provide specific information concerning your claim or questions. Your secure LiveChat code can be used for future inquiries or LiveChat discussions, so you can skip the phone wait time and do everything online!
Want to learn more about our UC LiveChat?
Check out our helpful fact sheet about our easy-to-use chat feature!
Live Chat Available Monday - Friday
8 a.m. - 5 p.m.
UC Service Centers
If you have filed an application for UC benefits within the last year, and have a specific question about your claim or your eligibility, call the UC service center:
|
UC Services Phone Numbers
|
UC Service Center Statewide
Toll-Free Number |
888-313-7284 |
TTY Services for Deaf and
Hard-of-Hearing Toll-Free |
888-334-4046 |
Videophone Service for ASL Users-
Wednesdays, noon-4 p.m.
*Sign language is the ONLY means of communication provided at this number. |
717-704-8474 |
|
UC Service Center Fax Numbers |
| Altoona |
814-941-6801 |
| Scranton |
570-562-4385 |
| Erie |
814-871-4863 |
| Indiana |
724-599-1068 |
| Duquesne |
412-267-1475 |
| Harrisburg |
717-214-5463 |
UC Service Centers - Hours of Operation
| Monday |
8 a.m. - 4 p.m. |
| Tuesday |
8 a.m. - 4 p.m. |
| Wednesday |
12 p.m. - 6 p.m. |
| Thursday |
8 a.m. - 4 p.m. |
| Friday |
8 a.m. - 12 p.m. |
By making a selection on the
area map, you can get a list of these offices and other services available in your area.
Pennsylvania Teleclaims-PAT Directory
Pennsylvania Teleclaims, or PAT, is an automated self-service system used by persons with access to a touch-tone telephone to file biweekly UC claims, access specific benefit payment information, or learn about the commonwealth's UC program, without the intervention of an agent. The automated services are available Sunday from 6 a.m. to 11 p.m. and Monday through Friday 6 a.m. to 9 p.m.
Additional self-services available through PAT:
- Request/change federal withholding tax
- UC-1099G information
- Change your UC PIN
View, print or download a list of the PAT questions.
|
PAT Telephone Numbers |
| PAT Toll-free |
888-255-4728 |
| Español - PAT |
877-888-8104 |
UC DEBIT CARD AND TREASURY
If you have questions regarding your debit card account, you can contact U.S. Bank directly.
For basic information about the debit card or questions regarding direct deposit, you can contact UC Treasury.
The information provided on this site does not constitute a determination of eligibility to receive unemployment compensation.