Contact Information
Pandemic Unemployment Assistance (PUA)
PUA Email
| ucpua@pa.gov
|
| When you email, please provide your full name (as it appears on your claim, including any suffix used) and the last four digits of your Social Security Number. |
PUA Phone Number
| 855-284-8545
|
The phone line and email are for PUA claimants only. Questions on other programs cannot be addressed. If you have a question about regular unemployment compensation (UC) benefits, the Pandemic Unemployment Compensation (FPUC) program or the Pandemic Emergency Unemployment Compensation (PEUC) extension, please email the UCHelp@pa.gov resource account.
General UC Assistance
Due to the high volume of calls and UC Live Chat requests, the BEST way to get assistance from our team is to email us at
uchelp@pa.gov.
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For specific questions about your claim:
-
provide your full name (as it appears on your claim, including any suffix used); and
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the last four digits of your Social Security Number.
Maximum amount of time for an Email Response:
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49 Calendar Days
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We are answering new emails as they come in and are continuing to address the backlog of emails based on the order they were received. Some claimants will receive a response more quickly based on the complexity of the claim issue or inquiry.
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2,715 Emails Responded to on May 22
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291,276 Emails Responded to since March 15
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Do not send duplicate emails, because
this will cause delays for everyone.
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Do not use this address to report website outages.
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Virtual Assistant FAQ
Call our Unemployment Compensation Virtual Assistant powered by Watson at
877-978-1295 for answers to your frequently asked questions. Our Virtual Assistant is not connected to our UC Service Center phoneline and can only provide virtual assistance and answers to frequently asked questions.
Check Claim Status Online
PIN Reset Request Form
If you have lost your PIN or no longer have your old PIN,
request a new PIN.
If it has been more than 3 weeks, and you have NOT received your PIN, you may submit a PIN Reset Request.
General Contact Form
If you want to make a general comment on UC services, or if you have UC questions not covered by the information on this website, please use this form.
UC Live Chat - Skip the Wait
Our UC LiveChat offers the same level of services and personalized assistance that you receive on the phone, all you need to do is call 888.313.7284 for a secure 6-digit LiveChat code which will allow us to verify your identity and provide specific information concerning your claim or questions. Your secure LiveChat code can be used for future inquiries or LiveChat discussions, so you can skip the phone wait time and do everything online!
Want to learn more about our UC LiveChat?
Check out our helpful fact sheet about our easy-to-use chat feature!
Live Chat Available Monday - Friday
8 a.m. - 5 p.m.
UC Service Centers
If you have filed an application for UC benefits within the last year, and have a specific question about your claim or your eligibility, call the UC service center:
|
UC Services Phone Numbers
|
UC Service Center Statewide
Toll-Free Number |
888-313-7284 |
TTY Services for Deaf and
Hard-of-Hearing Toll-Free |
888-334-4046 |
Videophone Service for ASL Users-
Wednesdays, noon-4 p.m.
*Sign language is the ONLY means of communication provided at this number. |
717-704-8474 |
|
UC Service Center Fax Numbers |
| Altoona |
814-941-6801 |
| Scranton |
570-562-4385 |
| Erie |
814-871-4863 |
| Indiana |
724-599-1068 |
| Duquesne |
412-267-1475 |
| Harrisburg |
717-214-5463 |
UC Service Centers - Hours of Operation
| Monday |
8 a.m. - 4 p.m. |
| Tuesday |
8 a.m. - 4 p.m. |
| Wednesday |
8 a.m. - 4 p.m. |
| Thursday |
8 a.m. - 4 p.m. |
| Friday |
8 a.m. - 4 p.m. |
By making a selection on the
area map, you can get a list of these offices and other services available in your area.
Pennsylvania Teleclaims-PAT Directory
Pennsylvania Teleclaims, or PAT, is an automated self-service system used by persons with access to a touch-tone telephone to file biweekly UC claims, access specific benefit payment information, or learn about the commonwealth's UC program, without the intervention of an agent. The automated services are available Sunday from 6 a.m. to 11 p.m. and Monday through Friday 6 a.m. to 9 p.m.
Additional self-services available through PAT:
- Request/change federal withholding tax
- UC-1099G information
- Change your UC PIN
View, print or download a list of the PAT questions.
|
PAT Telephone Numbers |
| PAT Toll-free |
888-255-4728 |
| Español - PAT |
877-888-8104 |
UC DEBIT CARD AND TREASURY
If you have questions regarding your debit card account, you can contact U.S. Bank directly.
For basic information about the debit card or questions regarding direct deposit, you can contact UC Treasury.
The information provided on this site does not constitute a determination of eligibility to receive unemployment compensation.