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​Contact Information

Progress Trackers

​Phone

​Staff work on inquiries in the order they are received and provide callers with a tracking number so they can see where their questions are in the queue. Callers can choose to get a phone call or email from UC staff to resolve an issue. 
​Now Serving Ticket Number:
 ​55,350 (7:45 am)
4,029 Tickets completed on June 11-13, 2021​


​Email

We compare active claim information to the backlog of emails to only focus on claimants that are having issues with their claims. Some claimants will receive a response more quickly based on the complexity of the claim issue or inquiry. 
Average Response Time from UCHelp:

2-3 Weeks

7,519 Emails Responded to on June 3

​More than 3 Million Emails Responded to since March 16, 2020

Contacts for Claimants

Online Self-Service

​Telephone Self-Service

  • PAULA virtual assistant (general questions): 1-833-755-0882

  • Weekly claims filing: 888-255-4728  |  Español: 877-888-8104

​Telephone

 

Regular UC, PEUC, general questions

  • 888-313-7284

  • Monday - Friday from 8:00 am - 4:00 pm (EST)

PUA

  • 855-284-8545

  • Monday - Friday from 8:00 am - 4:30 pm (EST)

Videophone Service for ASL Users

  • 717-704-8474

  • Wednesdays and Fridays from 8:00 am - 4:00 pm (EST)

  • Sign language is the ONLY means of communication provided at this number. 

​Chat

Chat services are currently unavailable. Check back soon to discover when this service will be restarting. 

​Email

In all emails, please provide: 

  • A brief description of what you need, 

  • Your full name (as it appears on your claim, including any suffix used), and

  • The last four digits of your Social Security Number

If you send an email previously and the issue was addressed or is not impacting your claim payments, you will not receive a response. 
​PA Treasury for changes to payment method or tracking a lost payment: 877-869-1956.
U.S. Bank Reliacard for questions regarding your debit card account: 888-233-5916. 

Contacts for Employers 

​Check out the Employer Quick Guide for specific contact information based on the assistance you need. 
​UC Employer Service Center: 833-728-2367
Monday - Friday from 8:00 am - 4:00 pm (EST)
​UC Tax Employer Contact Center: 866-403-6163
Monday - Friday from 8:00 am - 4:30 pm (EST)

Report Fraud

​PA Fraud Hotline: 800-692-7469
​Report Fraud Online
​PA Attorney General's Office