Contact the Office of Unemployment Compensation (UC)
If you were redirected to this page after trying to retrieve a password or trying to log in to the
UC System, please try again, or contact us using one of the methods below.
Claimant Contacts
Phone
UC and General Questions
- 888-313-7284
- Monday - Friday from 8:00 am - 4:00 pm (EST)
Videophone Service for ASL Users
- 717-704-8474 -
Sign language is the ONLY means of communication provided at this number.
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Wednesdays 8:00 am – 12:00 pm (EST) and Fridays 12:00 pm – 4:00 pm (EST)
NOTE: You may see COPA as the caller ID when we call you.
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Email
If you have a question not answered in our
Frequently Asked Questions or need to alert staff to new documents uploaded to your claimant dashboard, you may send us a secure message at
UCHelp@pa.gov.
Please include the following information:
- Your full name (as it appears on your claim, including any suffix used) and
- The last four digits of your Social Security number
- A brief description of what you need
You may not receive a response if you previously sent an email and the issue was resolved, or it is not impacting your claim payments.
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In-PersonUC Staff are available for in-person appointments at
select PA CareerLink® locations on Tuesdays and Wednesdays for a limited time.
Claimants must schedule with their local PA CareerLink® office to receive an appointment confirmation.
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Self-Service Options
Online:
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Telephone Self-Service:
- PAULA virtual assistance (general questions): 1-833-755-0882
- Weekly claims filing: 888-255-4728 | Español: 877-888-8104
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PA Treasury for changes to your payment method or tracking a lost payment: 877-869-1956
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U.S. Bank Reliacard for questions regarding your debit card account: 888-233-5916
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Contacts for Employers
Quick Guide
Check out the Employer Quick Guide for specific contact information based on the assistance you need.
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Phone
UC Employer Service Center:
- 833-728-2367
- Monday - Friday from 8:00 am - 4:00 pm (EST)
UC Tax Employer Contact Center
- 866-403-6163
- Monday - Friday from 8:00 am - 4:30 pm (EST)
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