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​NEW Unemployment Compensation (UC) System

Now Available

The new UC system is easy-to-use and designed to simplify and speed up the claims process. Claimants will now have access to more information and new self-serve options that will reduce the need to contact the UC customer service center. The new system will make sure people will get the benefits they need while also reducing the opportunity for fraud.

Create an Account and Log In

The new UC system will require a log-in using a Keystone ID and password. You might already have one from using a different Commonwealth of Pennsylvania online service (such as PA CareerLink® or COMPASS). 

If you do not have a Keystone ID: 

Programs that transitioned to the new system are: 

    • Unemployment Compensation (UC)
    • Pandemic Emergency Unemployment Compensation (PEUC)
    • Extended Benefits (EB)
    • Shared Work or Short-Time Compensation (STC)
    • Trade Readjustment Allowances (TRA)
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Claimants

Individuals currently filing for benefits through one of the above-listed programs will use the new UC system to file their weekly or biweekly claims. 

Online:

    • You can file every week instead of every other week 
    • You will then get paid every week instead of every other week 
    • You no longer have to file by Friday each week

By Phone:

    • Starting June 10, you can file weekly claims by phone. You will need to provide your SSN and PIN that you currently use to log into the UC system. 
    • Pennsylvania Teleclaims (PAT) Toll-free: 888-255-4728 or PAT Español: 877-888-8104 
Other actions users can do in the UC Dashboard include: 
    • Filing a new claim 
    • Accessing information about a claim 
    • Filing an appeal 
    • Checking the status of a payment 
    • Receiving messages from UC program staff 
    • Changing options such as whether communication is sent electronically or by physical mail, and whether federal income tax is withheld. 

Employers

Employers will see additional self-service options for managing their benefits information. 

These changes will also allow employers to: 

    • View information in real-time
    • Provide greater oversight and faster response times
    • Have better communication regarding employer information changes

Have Questions?

To learn more about the transition and the differences between the new and old systems, please visit our New UC System FAQs webpage