​Identity theft is a serious crime that occurs when someone else uses your personally identifiable information such as your name, Social Security number, credit card information, driver’s license number, or other identifying information without your consent.  Most of the time, this stolen information is used to obtain credit, merchandise, or services in the name of the victim. It can also be used to file for unemployment compensation (UC) benefits. 

​Claimant UC fraud can include knowingly submitting false information to obtain or increase UC benefits; continuing to collect benefits when knowing oneself to be ineligible; or intentionally not reporting wages or income while collecting full UC benefits.  Additionally, identity theft may result in claimant UC fraud that is not the fault of the identity theft victim.  

If you have reason to believe someone has applied for UC benefits, including Pandemic Unemployment Assistance(PUA) or Pandemic Emergency Unemployment Compensation (PEUC), using your personally identifiable information, or if you have any concerns about potential fraud you can:

To report someone who has filed for UC benefits using your personal information such as your name, Social Security Number, and date of birth without your knowledge or consent, please visit UC Benefits Website and click "Report Fraud" to complete and submit the Identity Theft Form. Do not log in.

• To report individuals collecting Pennsylvania UC benefits illegally, include persons who are working and not reporting their wages for PA UC benefit purposes; or persons who cannot work due to an illness, disability, or incarceration, please visit the UC Benefits Website and click "Report Fraud" to complete and submit the Unemployment Claims Fraud Form. Do not log in.
  
• To report benefit fraud related to Pandemic Unemployment Assistance (PUA), please click here.
  
• Call our PA Fraud Hotline at 1-800-692-7469.
  
• File a police report with the municipality in which you resided at the time the unemployment benefits in question were paid. A copy of the police report must be provided to the Office of Unemployment Compensation.
  
• If you are a victim of identity theft, please visit the Federal Trade CommissionOpens In A New Window website to learn how to start a recovery plan.
  
• If you are concerned that your personal information has been stolen and want to protect your identity when filing a federal tax return, you can request an Identity Protection Pin (IP PIN) from the IRS.
  

An Identity Protection PIN is a six-digit number that prevents someone else from filing a tax return using a taxpayer's Social Security number. The IP PIN is known only to the taxpayer and the IRS, and this step helps the IRS verify the taxpayer's identity when they file their electronic or paper tax return.

Anyone who receives a paper check in the mail and did not file for unemployment benefits in Pennsylvania should not cash the checks. Cashing the checks knowing that you have not applied for PUA or any other UC program may be deemed fraud and repayment will be required. The checks should be returned to:

Pennsylvania Treasury Department 

651 Boas Street

Room 400 L&I Building

Harrisburg, PA 17120

Anyone who receives a direct deposit and did not file for unemployment benefits in Pennsylvania should not use the funds. Using the funds knowing that you have not applied for PUA or any other UC program may be deemed fraud and repayment will be required. The funds should be returned to:

Pennsylvania Treasury Department 

651 Boas Street

Room 400 L&I Building

Harrisburg, PA 17120

Payments must be made by personal check, cashier's check, certified check, or money order to the "PA UC Fund".  Please include a brief signed statement with the reason you are sending in the payment and include your printed name, address, last four of your social security number, phone number, and email address.

If you are a victim of identity theft that has resulted in someone unlawfully applying for benefits using your information, you will still be able to apply for unemployment benefits if necessary.

​Review your method of payment for any unauthorized changes. If your payment method was changed to an account you do not recognize you must contact PA Treasury at 877-869-1956 to have your method of payment changed back immediately. NOTE: This change will not necessarily be reflected on your personal profile. You must then contact the UC service center at 888-313-7284 to open a ticket. A UC staff member will contact you to review your claim for any additional unauthorized changes, complete a fraud report, and direct you to create a new Keystone ID account which will require you to verify your identity with ID.me or use your ID.me login information if you’ve already verified with ID.me. Your information will then be sent to our Internal Audits Division who will work with our Treasury department to re-issue any benefit payments you are missing.

​L&I’s anti-fraud division remains committed to preventing, identifying, and blocking scams and is continuing its aggressive efforts to do so, including:  

• Cross-matching data with other state agencies and across the country to detect fraud activity.
  

• Working with the U.S. Department of Labor to prevent and detect fraudulent activities related to UC.
  

​In general, take these steps to protect yourself against unemployment scams:

• Never give out your personal information over email or text message.

• Don’t wire money, and always ignore the following requests:

• Communications related to your UC benefits from someone asking for money;

• Someone who says they can help you file for your UC benefits for a fee; and

• Anyone claiming to work for L&I who says they need a fee to complete your application.

• Don’t open or respond to unsolicited emails or text messages.

• Never give out your personal information on websites or social media channels – especially those that claim they can help you apply for UC benefits. Third parties can’t apply for your benefits.

• Don’t trust or rely on UC info from unofficial websites – always visit www.uc.pa.gov for Pennsylvania unemployment program information.

• L&I may need to call you. If you file a claim, save the following unemployment phone numbers to your phone so you know you’re receiving a legitimate call from L&I:

• 888-313-7284 – regular UC

• 855-284-8545 – Pandemic Unemployment Assistance (PUA) phone number
  

We will ask you for some personally identifiable information, including the last four digits of your Social Security number, when we call you, but we will not ask for your full SSN unless you call us.

​If you are a victim of identity theft, report to L&I, your local police department, and the Federal Trade Commission:

• To report someone who has filed for UC benefits using your personal information such as your name, Social Security Number, and date of birth without your knowledge or consent, please visit the UC Benefits Website and click "Report Fraud" to complete and submit the Identity Theft Form. Do not log in.
  
• To report individuals collecting Pennsylvania UC benefits illegally, including persons who are working and not reporting their wages for PA UC benefit purposes; or persons who cannot work due to an illness, disability, or incarceration., please visit the UC Benefits Website and click "Report Fraud" to complete and submit the Unemployment Claims Fraud Form. Do not log in.
• To report identity fraud related to Pandemic Unemployment Assistance (PUA), please click here. 
  
  
• Call our PA Fraud Hotline at 1-800-692-7469.
  
  
• File a police report with the municipality in which you resided at the time the unemployment benefits in question were paid. A copy of the police report must be provided to the Office of Unemployment Compensation.
  
  
• The US Department of Labor is recommending that victims of ID Theft should be reporting their information to the National Center for Disaster Fraud (NCDF). You may also report it to the Federal Trade Commission and start a recovery plan.
  
  
• Place a fraud alert on your credit reports and review your credit reports periodically to ensure no new fraudulent activity has occurred.
  
  
• Close the accounts that you know or believe have been tampered with or opened fraudulently.
  
  
• Request your free credit reports and review them for other fraudulent activities.
  
  

Anyone who receives a paper check in the mail and did not file for unemployment benefits in Pennsylvania should not cash the checks. Cashing the checks knowing that you have not applied for PUA or any other UC program may be deemed fraud and repayment will be required. The checks should be returned to:

Pennsylvania Treasury Department 
651 Boas Street
Room 400 L&I Building
Harrisburg, PA 17120

Anyone who receives a direct deposit and did not file for unemployment benefits in Pennsylvania should not use the funds. Using the funds knowing that you have not applied for PUA or any other UC program may be deemed fraud and repayment will be required. The funds should be returned to:

Pennsylvania Treasury Department 
651 Boas Street
Room 400 L&I Building
Harrisburg, PA 17120

Payments must be made by personal check, cashier's check, certified check, or money order to the "PA UC Fund".  Please include a brief signed statement with the reason you are sending in the payment and include your printed name, address, last four of your social security number, phone number, and email address.

It is the Department’s goal to prevent any income that you did not receive or file for from being reported under your SSN. We are working diligently to process returned payments, debit cards, checks; return a significant number of fraud calls, and investigate identity theft complaints.

If you were a victim and payments were issued to you but you returned the UC debit card, checks, or direct deposits that you received, you should NOT receive a 1099G. However, if you DO receive a 1099G and believe you shouldn’t have because you’ve returned the funds and submitted an identity theft complaint, we ask for your patience while we work through our increased workload due to the pandemic.

If you were a victim of identity theft but no benefits were paid on the claim, you should NOT receive a 1099G. If a claim was opened and paid using your information and you did not receive the funds and therefore were unable to return them to the department, you should visit the UC Benefits Website and click "Report Fraud" to complete and submit the Identity Theft Complaint Form. Do not login. Upon completion of the investigation, if it is found that you were a true victim of identity theft, a revised 1099G will be issued to you.

• To report identity fraud related to Pandemic Unemployment Assistance (PUA), please click here. 
  

To report identity fraud related to Pandemic Unemployment Assistance (PUA), please click here. 
For more information on what you should do if you believe you were a victim of identity theft, refer to the "What should I do if I’m a victim of identity theft?" FAQ.

The victim should not wait for a revised 1099 to file his/her taxes. Per the IRS, the victim can move forward with filing their taxes, reporting only their true income and not fraudulent income reported in their name. The victim does not need to complete the additional form normally required by the IRS for reporting identity theft.

​Both claimants and employers can commit fraud against the unemployment system. The most common types of claimant fraud include knowingly submitting false information to obtain benefits or increase the amount of those benefits; continuing to collect benefits when knowing oneself to be ineligible; intentionally not reporting wages or income while collecting full benefits; or continuing to collect benefits after returning to work full-time. 

The most common types of unemployment tax fraud by employers include paying wages under the table; failing to register as an employer with L&I; failing to report all employees or wages paid; and assisting an employee in filing a fraudulent claim for UC benefits.

Recently, L&I’s anti-fraud division discovered attempts by scammers to use personally identifiable information obtained from sources outside L&I to apply for COVID-19 unemployment benefits, specifically Pandemic Unemployment Assistance (PUA). L&I will be sending additional information to all claimants in the PUA system via U.S. mail on Tuesday, May 26 to provide further guidance if they did not submit a PUA application.

​The department uses a variety of techniques to uncover fraud, including cross-matching records with the Social Security Administration and the state and federal lists of new hires. L&I also investigates tips from the public.

​Penalties may include criminal prosecution with fines; required repayment of fraudulently collected benefits; the offset of federal income tax refunds to collect the debt owed to L&I; or the assessment of penalty weeks against the future receipt of UC benefits.

L&I's anti-fraud division remains committed to preventing, identifying, and blocking scams and is continuing its aggressive efforts to do so, including:

• Cross matching data with other state agencies and across the country to detect fraud activity.
• Working with our state partners in the Office of the State Treasury, Office of the Auditor General, and Office of the Attorney General, in addition to our federal partners at the U.S. Department of Labor to prevent and detect fraudulent activities related to UC.
• Implementing upfront identity validation software in the UC claims system. A claimant must now pass the identity check before he or she can proceed with opening a claim, changing his or her Keystone ID, or his or her bank account information. This step has dramatically reduced the excessive requests employers are receiving and limits a hacker's ability to file a claim under someone else's name.

• ​Employers who can access the new UC system can use this guide to help you report fraudulent claims.
• Employers who cannot access the new UC system can use the SIDES E-Response system to report fraudulent claims.
• The links available on the fraud page of L&I's website (uc.pa.gov/fraud) are intended for individuals to report their stolen identities and other types of fraud to us; these are not intended for employers to report identity theft claims.  Employers must follow one of the two guides, above, to accomplish identity theft reporting.  

Appealing the financial determination is not the appropriate way to report a fraudulent claim to us, and is inundating our monetary appeals staff. Please do not appeal these determinations; use the above steps to report the fraud to us.

No, cybercriminals share information with each other on the dark web, which is where they receive the personally identifiable information (PII) they use to file claims. In other words, cybercriminals take information they obtained from data breaches external to the Department of Labor & Industry and state government to file unemployment claims. Over the past year and since the inception of the Pandemic Unemployment Assistance program, this pattern has been seen time and again, with states receiving claims volumes that are impossible based on their working populations.

Yes. If payment does begin on a fraudulent claim, neither the employer nor the victim is responsible for those charges. If a payment has already been made on that claim, payments will continue every other week until a staff member is able to deny the claim. Ultimately, you will not be charged for benefits paid to fraudulent, identity theft-related claims. Once benefits are denied, an overpayment will be set up, which credits your account.

No, if you do receive paperwork, it does not necessarily mean that payments have or will be made on that claim. Remember that charges will only occur when payments have been made if the person has wages attributable to you in his/her base year. If it is a name and SSN you do not recognize and have not reported on your quarterly wage reports, there would be no charges attributable to you. Regardless, it is important for you to report it to us as soon as possible. In the end, you will not be charged for benefits paid to fraudsters through identity theft. If payments are not stopped upfront, then there will be an overpayment set up when the situation is investigated. As always, overpayments credit your account, and you are not charged for benefits that were overpaid.

No, when you respond to the notice of claim filed, the Department does not need any of the person's real employment information for identity theft situations. We are just looking for a response that tells us the claim is fraudulent and should not have been opened. The fields do not need to be completed unless the system requires it (like start & end date, termination date), and when that happens, you can just enter the current date. Do not spend time researching actual hire dates because this is not a real claim.

The one field you should accurately complete is the reason for separation. For identity theft claims, you should enter the reason for separation as "Still working full-time." When the system receives the response, it will create an issue on the claim which will prevent payment if it is not already being prevented by some other reason.