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Multi-Factor Authentication (MFA)

To safeguard the personal data of Pennsylvania's unemployment claimants against fraudulent activity, we have added multi-factor authentication (MFA) to the Unemployment Compensation (UC) system login process. All claimants must set up MFA beginning on February 27, 2022.   

Multi-factor authentication (MFA) reinforces the UC system's security with an added layer of protection to the sign-in process. Users provide additional identity verification when accessing their UC accounts by entering a code delivered to claimants by text message or email.

How it Works

After entering your usual login credentials, you'll have the option to receive a temporary verification code via a text message or email. You must retrieve and enter that code before you can access the UC dashboard. 

You must have a valid cell phone number or email on record to complete the MFA process. If your contact information needs to be updated, contact the UC Service Center.

Getting Started

  1. Sign in or register with the UC System 
  1. Input your username and password and click "Sign In." 
  1. Select the method by which you'll receive your temporary verification code. You can receive codes via text message or email.  
  1. Once you've selected a method, the system will send you to the page to request the verification code. You should click the "Send Me a Verification Code" button to generate the code. 
  1. You will then be taken to the verification page to input your code.
If you chose to receive an email verification, the email you receive may look something like this:MFA_UC_EmailExample.png

If you chose to receive a text verification, the text you receive may look something like this:
MFA_UC_Textexample.png

Note: If you click the 'didn't receive the code' link, the system will send another email or text message. The only thing that refreshes on the verification page is the message ID at the top. 

  1. After successfully completing MFA,  you will then be redirected to your UC dashboard.
For more information, please review the MFA User Guide - (En Español).


MFA Frequently Asked Questions

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    Important Terms and Abbreviations

    MFA - Multi-Factor Authentication 

    ID.me - Our technology partner to secure digital identity verification

    UC - Unemployment Compensation program

    L&I - Pennsylvania Department of Labor & Industry