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​Pandemic Unemployment Assistance (PUA) 

What is PUA? 

The Pandemic Unemployment Assistance  (PUA) provided up to 79 weeks of unemployment benefits to individuals not eligible for regular unemployment compensation or extended benefits due to COVID-19. PUA benefits ceased on September 4, 2021.  

To access account information such as overpayments, appeal status, documents and more, log in to the PUA Benefits Portal. 

Understanding your Benefit Summary

Some claimants may still be seeing issue codes on their PUA claim. To better understand your benefit summary, please access the full alphabetical list of issue codes and their meanings. For your convenience, we have gathered the most common codes below:


Expand AllClick here for a more accessible version

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​PUA Contact Information

Individuals with PUA-related questions can reach out by phone or email. 

    • Phone: 888-313-7284 available Monday - Friday from 8:00 am - 4:30 pm (EST)
    • Email:
For more contact information, please visit the UC Benefits Contact page.