The UC service center may be reached through TTY for answers to general questions or to request information. When you connect to the UC service center (888) 334-4046 please provide your name, social security and request or question. If a representative is not immediately available your call will be returned by relay service during normal service center business hours.
Filing Biweekly Claims by TTY
You may file your biweekly claims using TTY service 24 hours a day, 6 days a week (Sunday through Friday). First, you must obtain the TTY biweekly filing instructions and eligibility questions. The required forms can be downloaded (see below), or obtained by contacting the UC service center or local PA CareerLink® office. After you obtain the biweekly questions, it is recommended that you review the questions ahead of time and record the answers on paper before transmitting answers through TTY. By preparing the answers in advance, there will be an increase in accuracy and reduction of mistakes that could delay benefit payment. Also, the time making the TTY call will be substantially reduced.
After you have prepared your answers, connect to the UC service center through TTY (888) 334-4046. Once the UC office greeting has completed, you must type the number of the question and its answer. There is no need to type in the question itself. Continue until all questions have been answered, then disconnect the call. You will be contacted through relay service if we need additional information or have questions about your responses.
Please download and review both of these forms:
UC-810(I) TTY Biweekly Filing Instructions and Sample
UC-810 TTY Biweekly Filing Questions
For individuals who use American Sign Language (ASL) videophone service is available every Wednesday from noon to 4 p.m. at 717-704-8474.
*Sign language is the ONLY means of communication provided through the Videophone