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​​​​​​​​​​Contact the Office of Unemployment Compensation (UC)

If you were redirected to this page after trying to retrieve a password or trying to log in to the UC System, please try again, or contact us using one of the methods below. 

Claimant Contacts


UC and General Questions

  • 888-313-7284
  • Monday - Friday from 8 a.m. to 4 p.m. (EST)

Videophone Service for ASL Users

  • 717-704-8474 - Sign language is the ONLY means of communication provided at this number. 
  • Wednesdays 8 a.m. to noon (EST) and Fridays noon to 4 p.m. (EST)

NOTE: You may see COPA as the caller ID when we call you. 


PAULA (PA Unemployment Link Assistant) is our friendly chatbot built to answer the most frequently asked questions. Connect with PAULA to get answers to general questions, such as how to file for benefits, troubleshoot your debit card, or find out the requirements for completing work searches. If PAULA can't answer your question, just ask to speak to a live representative. PAULA will transfer you to one of our available agents to help you with more in-depth questions and issues. 

Our live agents can help with checking your claim status, filing for weekly benefits, checking your payment status, changing personal information, and resolving questions about overpayments. Our agents are fully trained to assist you and ready to help Monday through Friday between the hours of 8 a.m. to 4 p.m.


If you have a general inquiry, a question not answered in our Frequently Asked Questions, or need to alert staff to new documents uploaded to your claimant dashboard, send us a secure message at You will receive a response within 24 hours. 

Please include the following information: 

  • Your full name (as it appears on your claim, including any suffix used) and
  • The last four digits of your Social Security number
  • A brief description of what you need


​To make an appointment, call the UC In-Person Scheduling and Log In support line at 1-855-284-8545. You will be asked to provide your name, phone number, and email address. You will receive a text or email reminder a few days before your appointment.

Self-Service Options


Telephone Self-Service: 

  • PAULA virtual assistance (general questions): 1-833-755-0882
  • Weekly claims filing: 888-255-4728 | Español: 877-888-8104
  • PA Treasury for changes to your payment method or tracking a lost payment: 877-869-1956
  • Money Bank Prepaid Debit Card Account for questions regarding your debit card account: 1-888-292-0059

Employer Contacts 

Self-Service Options for UC Tax



​Quick Guide

Check out the Employer Quick Guide for specific contact information based on the assistance you need.


UC Employer Service Center (Benefits - Claims):

  • 833-728-2367
  • Monday - Friday from 8 a.m. to 4 p.m. (EST)

Employer Tax Services

  • 866-403-6163
  • Monday - Friday from 7:30 a.m. to 4 p.m. (EST)

Email - UC Tax

For answers to questions regarding employer-related UC Tax issues, including:

  • Coverage and liability;
  • Registering for a UC tax account number;
  • Filing and paying quarterly wage and tax information;
  • Contribution tax rates; and
  • Audits

you may submit an inquiry in UCMS when you are logged into your account or you may e-mail the Office of UC Tax Services at​. Please include your employer account number and the nature of your question.

Email - UC Benefits

Use the following information to direct your email to the correct location.

Email with the following topics:

  • Help logging into
  • Questions regarding determinations and appeals.
  • Updating contact information or mailing address.
  • Adding additional users.
  • Questions regarding benefit charges.
  • Questions regarding previously submitted Relief from Charge Requests.

Email with the following topics:

  • Request for Relief from Charges.
  • Appeals to Relief from Charge decisions.
  • Please DO NOT send questions to this account. Use for all questions.

Email​ with the following topics:

  • Third Party Administrators (TPAs) and Power of Attorney (POA) process

Report Fraud & Identity Theft

Report Fraud Online - Claimants or Individuals
Report Fraud Online - Employers
PA Fraud Hotline: 800-692-7469