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Contact the Office of Unemployment Compensation (UC)

If you were redirected to this page after trying to retrieve a password or trying to log in to the UC System, please try again, or contact us using one of the methods below. 

Claimant Contacts


UC and General Questions

    • 888-313-7284
    • Monday - Friday from 8:00 am - 4:00 pm (EST)

Videophone Service for ASL Users

    • 717-704-8474 - Sign language is the ONLY means of communication provided at this number. 
    • Wednesdays 8:00 am – 12:00 pm (EST) and Fridays 12:00 pm – 4:00 pm (EST)
NOTE: You may see COPA as the caller ID when we call you. 


If you have a question not answered in our Frequently Asked Questions or need to alert staff to new documents uploaded to your claimant dashboard, you may send us a secure message at

Please include the following information: 

    • Your full name (as it appears on your claim, including any suffix used) and
    • The last four digits of your Social Security number
    • A brief description of what you need

You may not receive a response if you previously sent an email and the issue was resolved, or it is not impacting your claim payments. 


UC Staff are available for in-person appointments at select PA CareerLink®
 on Tuesdays and Wednesdays for a limited time. Claimants must schedule with their local PA CareerLink® office to receive an appointment confirmation. 

​Self-Service Options


​Telephone Self-Service: 

    • PAULA virtual assistance (general questions): 1-833-755-0882
    • Weekly claims filing: 888-255-4728 | Español: 877-888-8104
    • PA Treasury for changes to your payment method or tracking a lost payment: 877-869-1956
    • U.S. Bank Reliacard for questions regarding your debit card account: 888-233-5916

Contacts for Employers 

​Quick Guide

Check out the Employer Quick Guide for specific contact information based on the assistance you need.


UC Employer Service Center:

    • 833-728-2367
    • Monday - Friday from 8:00 am - 4:00 pm (EST)

UC Tax Employer Contact Center

    • 866-403-6163
    • Monday - Friday from 8:00 am - 4:30 pm (EST)


For answers to questions regarding employer-related UC Tax issues, including:

    • Coverage and liability;
    • Registering for a UC tax account number;
    • Filing and paying quarterly wage and tax information;
    • Contribution tax rates; and
    • Audits

you may e-mail the Office of UC Tax Services at Please include your employer account number and the nature of your question. Or you may submit an inquiry in UCMS when you are logged into your account.

Report Fraud & Identity Theft

Report Fraud Online - Claimants or Individuals
Report Fraud Online - Employers

​PA Fraud Hotline: 800-692-7469