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Important Information

Presidents’ Day Service Information

On Feb. 15, 2021, online services and Pennsylvania Teleclaims (PAT) will be available. However, services through 888-313-7284 will not be available in observance of the holiday.

Claims/Payment Processing for the Holidays

Due to the Presidents’ Day holiday on Monday, Feb. 15, 2021, UC benefit payments will be issued in accordance with the following schedule:

Payment Submitted Payment in Direct Deposit or Debit Card Account/Check Mailed
February 11 (Thursday) February 18 (Tuesday)
February 12 (Friday) February 17 (Wednesday)
February 14 (Sunday) February 17 (Wednesday)
February 15 (Monday) February 17 (Wednesday)

Unemployment Benefit Exhaustees

Please see the COVID-19 Important Updates page for the latest message regarding the Pandemic Unemployment Assistance (PUA) and Pandemic Emergency Unemployment Compensation (PEUC) programs and for the latest news on when payments will resume. 

Direct Deposit – Application to Start Direct Deposit

  • Online: Start, stop or change your direct deposit online. All online requests will be completed within five business days. If you requested direct deposit online when you filed your initial application, we have received it. Because processing can take some time, you may still receive your first payment via debit card
  • Paper: The current estimate to process your completed paper direct deposit application (mailed or faxed) once it is received, is six to seven business days altogether. In most cases, you will be issued a debit card to access your benefits. Please check the mail for your U. S. Bank Reliacard debit card in a plain window envelope. Paper checks will be issued in rare circumstances and are not an option.

If you have payment method questions, call the Pennsylvania Treasury Department’s Bureau of Unemployment Compensation Disbursements at 877-869-1956 (toll free) to inquire.

Check Claim Status Online
Before calling or emailing L&I, you can check your claim status at:

Payment Funds Schedule
If you file your regular unemployment biweekly claim on:

  • Sunday = funds available by Tuesday
  • Monday = funds available by Wednesday
  • Tuesday = funds available by Thursday
  • Wednesday = funds available by Friday
  • Thursday = funds available by Monday
  • Friday or Saturday = funds available by Tuesday

Note: Payments may be delayed if there is an eligibility issue that must be resolved before payment can be made. Don't forget to file your biweekly claim or you could lose your benefits!

L&I is working as quickly as possible to process claims during this pandemic.

Please answer our calls
You may see COPA on the caller ID when we call you. By answering our call, you will help in getting your claim processed faster.
Note: Being confined to home does not necessarily mean you are not available to accept work. If you plan on returning to your employer after the COVID-19 restrictions are over, or you could work from home if requested, you are Available.  You are Able to work if you are mentally and physically capable of performing a job for which a labor market exists.

We appreciate your patience during this extraordinary time.

Protect Your Identity

Please give careful consideration to any requests for your debit card numbers, direct deposit information, or other personal information. The department will never initiate contact with you by text message or email and request your personal information. When the department sends you an email in response to an inquiry made by you, the department will ask to confirm your full name along with the last four digits of your social security number. Also, we will never send you a text message or email asking for your full social security number, personal identification number (PIN), bank account number, or debit card number at any time.