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Important Information

​Federal CARES Act Update

The Federal Pandemic Unemployment Compensation (FPUC) additional $600 benefit payments will be ending on July 25, 2020. Please visit our Federal CARES page for more information and resources.

PUA Weekly Certification Update

PUA claimants will notice a federally-required change in the weekly claim application for benefits, which was added to Pennsylvania’s PUA application on Friday, June 12. The U.S. Department of Labor requires individuals to certify for each week of PUA benefits claimed that they are unemployed for at least one of the COVID-19 reasons provided in Section 2102 of the CARES Act

If at any time you are no longer unemployed for one of the COVID-19-related reasons included in Section 2102 of the CARES Act, or your unemployment is due to reasons other than one of these specific pandemic-related reasons from Section 2102 of the CARES Act, then you are no longer eligible for PUA benefits. At that point, you should simply stop filing for weekly PUA benefits.

As an important reminder because individual situations may change over time, the reason(s) for unemployment which you initially provided is not required to match the reason(s) you remain unemployed.

PUA Payment Update 

Important Information For PUA and PUA-related FPUC

Please Note: This Information Has Been Updated as of June 29, 2020

As part of efforts to combat recent fraudulent activity, the Pennsylvania Treasury Department (Treasury) and the Pennsylvania Department of Labor and Industry (L&I) are transitioning recipients of unemployment benefits under the Pandemic Unemployment Assistance (PUA) and the Federal Pandemic Unemployment Compensation (FPUC) programs to payment by electronic deposits on debit cards.

You may have previously received one or more weeks of payments in the form of checks. Treasury and L&I implemented payment by check as an immediate, but temporary, response to reports of fraud. Payment by check, however, is a slow and resource-intensive method of distributing benefits, and is also subject to the delivery schedules of the U.S. Postal Service.


Treasury has already resumed making payments on debit cards for PUA claimants who previously received a U.S. Bank ReliaCard.1


ReliaCards, which provide a secure, reliable, and prompt method of delivering funds, are being mailed to you at this time. You should expect to receive your card starting from about June 19, 2020, until July 7, 2020. 

You do not need to do anything to obtain your U.S. Bank ReliaCard. It will be delivered to you automatically. The ReliaCard will arrive in a plain envelope, with a postmark from Indianapolis, IN. You should be careful not to discard this piece of mailPlease see the entire notice for information and details. 

Pandemic Emergency Unemployment Compensation 

  • Individuals whose unemployment benefit year has expired. Your benefit year expires one year (52 weeks) after your regular unemployment application for benefits date.  Individuals whose benefit year has expired, must apply for PEUC.  

Individuals who are still within their unemployment benefit year do NOT need to apply. Once you receive the balance of your regular unemployment benefits, you will automatically be enrolled in the PEUC program for the additional 13 weeks of benefits.

Visit our federal CARES Act page, and frequently asked questions for PUAFederal Pandemic Unemployment Compensation (FPUC) and Pandemic Emergency Unemployment Compensation (PEUC).

PIN & Determinations Information - Updated 4/28/20

PIN and Determinations: If you filed a new Initial Claim application, you will receive a Claim Confirmation Letter via U.S. Postal Service usually within 7-10 business days that will include your Personal Identification Number or PIN. 


Due to current volumes, you may not receive your PIN in time to file biweekly, but you will be able to file for all missed weeks dating back to the first week your unemployment began once your PIN arrives. 

You will also receive your Notice of Financial Determination Letter via U.S. Postal Service usually within the same timeframe.

If it has been more than 3 weeks, and you have NOT received your PIN, you may submit a PIN Reset Request via our online form

Reopens: If you just reopened your existing claim, this will be the only time you should do so unless you go back to work and are subsequently unemployed. 

A staff member must manually process the reopen that you just submitted, and the department is working through the thousands of reopens we receive, daily. 

It may be possible that your biweekly claims are not ready for you to file on your filing date. Please be patient and do not further delay your claim by using this application to reopen your claim, again. 

If the biweekly filing system tells you on your filing date that your weeks are inactive, simply try filing your biweekly claims one time each day until you are able to successfully file. Biweekly filing is not available on Saturdays.

If you opened a claim within the last twelve months, your PIN and Notice of Financial Determination were issued when you opened your original claim. 

Direct Deposit – Application to Start Direct Deposit

  • Online: Start, stop or change your direct deposit online. All online requests will be completed within five business days. If you requested direct deposit online when you filed your initial application, we have received it. Because processing can take some time, you may still receive your first payment via debit card.   

  • Paper: The current estimate to process your completed paper direct deposit application (mailed or faxed) once it is received, is six to seven business days altogether. In most cases, you will be issued a debit card to access your benefits. Please check the mail for your U. S. Bank Reliacard debit card in a plain window envelope. Paper checks will be issued in rare circumstances and are not an option. 

If you have payment method questions, call the Pennsylvania Treasury Department’s Bureau of Unemployment Compensation Disbursements at 877-869-1956 (toll free) to inquire.

Check Claim Status Online
Before calling or emailing L&I, you can check your claim status at:
Payment Funds Schedule
If you file your regular unemployment biweekly claim on:
  • Sunday  = funds available by Tuesday
  • Monday = funds available by Wednesday
  • Tuesday = funds available by Thursday
  • Wednesday = funds available by Friday 
  • Thursday = funds available by Monday
  • Friday or Saturday = funds available by Tuesday
Note: Payments may be delayed if there is an eligibility issue that must be resolved before payment can be made.
Don't forget to file your biweekly claim or you could lose your benefits!

L&I is working as quickly as possible to process claims during this pandemic.
Please answer our calls
You may see COPA on the caller ID when we call you. By answering our call, you will help in getting your claim processed faster.
Note: Being confined to home does not necessarily mean you are not available to accept work. If you plan on returning to your employer after the COVID-19 restrictions are over, or you could work from home if requested, you are Available.  You are Able to work if you are mentally and physically capable of performing a job for which a labor market exists.

We appreciate your patience during this extraordinary time.

Protect Your Identity

Please give careful consideration to any requests for your debit card numbers, direct deposit information, or other personal information. The department will never initiate contact with you by text message or email and request your personal information. When the department sends you an email in response to an inquiry made by you, the department will ask to confirm your full name along with the last four digits of your social security number. Also, we will never send you a text message or email asking for your full social security number, personal identification number (PIN), bank account number, or debit card number at any time.