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Important Information

Veterans Day Service Information

On Monday, Nov. 11, 2019, online services and Pennsylvania Teleclaims (PAT) will be available. However, services through 888-313-7284 will not be available in observance of Veterans Day.

Claims/Payment Processing for the Holiday

Due to the Veterans Day holiday on Monday, Nov. 11, 2019, UC benefit payments will be issued in accordance with the following schedule:


Payment Submitted Direct Deposit and/or Debit Card in Account
November 7 (Thursday) November 12 (Tuesday)
November 8 (Friday) November 13 (Wednesday)
November 10 (Sunday) November 13 (Wednesday)
November 11 (Monday) November 13 (Wednesday) Website for Job Resources Now Available

Whether you’re a student, jobseeker or are considering a career change, PAsmart connects Pennsylvanians with the information they need to succeed in our evolving economy. is the go-to resource to learn about new career opportunities, skills and training programs, and helpful resources for getting the job of today and learning the skills of tomorrow.

UC New Phone Hours

We are expanding our call center phone hours to service our claimants on Wednesdays beginning December 12th, 2018! Our New phone hours will be Monday & Tuesday from 8 a.m. to 4 p.m., Wednesday from 12 p.m. to 6 p.m., Thursday from 8 a.m. to 4 p.m. and Friday from 8 a.m. to 12 p.m.

UC News and Notes

PLEASE NOTE: If you are looking for information on how to open a claim, check the status of an existing claim, find out when you can expect your payment or find answers to many frequently asked questions, please visit our UC Self-Service Guide.

JobGateway® Has A New Name!

JobGateway® has changed to PA CareerLink®

Since this change has taken effect, will automatically redirect to the new site address:

UC Benefit Reduction Changes

The current 2.4 percent benefit reduction will remain at that level for all individuals receiving unemployment compensation (UC) benefits for weeks ending January 6, 2018 and after. This reduction is required by the solvency measures, which are part of Pennsylvania’s UC Law. This reduction applies to UC regular benefits. Benefit payments for most special Federal Programs such as Trade Readjustment Allowances (TRA) will not be affected. Additional Information Regarding Benefit Reductions.

Protect Your Identity

Please give careful consideration to any requests for your debit card numbers, direct deposit information, or other personal information. The department will never initiate contact with you by text message or email and request your personal information. When the department sends you an email in response to an inquiry made by you, the department will ask to confirm your full name along with the last four digits of your social security number. Also, we will never send you a text message or email asking for your full social security number, personal identification number (PIN), bank account number, or debit card number at any time.