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Important Information

PAT System Maintenance

The Pennsylvania Teleclaims (PAT) system will be unavailable Thursday, December 9, 2021, from 9:00 PM until the morning of Friday, December 10, 2021. We apologize for any inconvenience. 

Direct Deposit – Application to Start Direct Deposit

  • Online: Start, stop or change your direct deposit online. All online requests will be completed within five business days. If you requested direct deposit online when you filed your initial application, we have received it. Because processing can take some time, you may still receive your first payment via debit card
  • Paper: The current estimate to process your completed paper direct deposit application (mailed or faxed) once it is received, is six to seven business days altogether. In most cases, you will be issued a debit card to access your benefits. Please check the mail for your U. S. Bank Reliacard debit card in a plain window envelope. Paper checks will be issued in rare circumstances and are not an option.

If you have payment method questions, call the Pennsylvania Treasury Department’s Bureau of Unemployment Compensation Disbursements at 877-869-1956 (toll-free) to inquire.

Check Claim Status Online

Before calling or emailing L&I, you can check your claim status at:

Payment Funds Schedule

If you file your regular unemployment biweekly claim on:

  • Sunday = funds available by Tuesday
  • Monday = funds available by Wednesday
  • Tuesday = funds available by Thursday
  • Wednesday = funds available by Friday
  • Thursday = funds available by Monday
  • Friday or Saturday = funds available by Tuesday

Note: Payments may be delayed if there is an eligibility issue that must be resolved before payment can be made. Don't forget to file your biweekly claim or you could lose your benefits!

L&I is working as quickly as possible to process claims during this pandemic.

Please answer our calls

You may see COPA on the caller ID when we call you. By answering our call, you will help in getting your claim processed faster.
Note: Being confined to home does not necessarily mean you are not available to accept work. If you plan on returning to your employer after the COVID-19 restrictions are over, or you could work from home if requested, you are Available.  You are able to work if you are mentally and physically capable of performing a job for which a labor market exists.

We appreciate your patience during this extraordinary time.

Protect Your Identity

Please give careful consideration to any requests for your debit card numbers, direct deposit information, or other personal information. The department will never initiate contact with you by text message or email and request your personal information. When the department sends you an email in response to an inquiry made by you, the department will ask to confirm your full name along with the last four digits of your social security number. Also, we will never send you a text message or email asking for your full social security number, personal identification number (PIN), bank account number, or debit card number at any time.