UC New Phone Hours
We are expanding our call center phone hours to service our claimants on Wednesdays beginning December 12th, 2018! Our New phone hours will be Monday & Tuesday from 8 a.m. to 4 p.m., Wednesday from 12 p.m. to 6 p.m., Thursday from 8 a.m. to 4 p.m. and Friday from 8 a.m. to 12 p.m.
UC News and Notes
PLEASE NOTE: If you are looking for information on how to open a claim, check the status of an existing claim, find out when you can expect your payment or find answers to many frequently asked questions, please visit our
UC Self-Service Guide.
JobGateway® Has A New Name!
JobGateway® has changed to PA CareerLink®
Since this change has taken effect,
www.jobgateway.pa.gov will automatically redirect to the new site address:
UC Benefit Reduction Changes
The current 1.7 percent benefit reduction will increase to 2.4 percent. This change will go into effect for individuals receiving unemployment compensation (UC) benefits for weeks ending January 6, 2018 and after. This reduction is required by the solvency measures, which are part of Pennsylvania’s UC Law. This reduction applies to UC regular benefits. Benefit payments for special Federal Programs such as Trade Readjustment Allowances (TRA) will not be affected.
Additional Information Regarding Benefit Reductions.
During this 30-minute webinar we will discuss the benefits of responding to UC requests electronically, how to register for SIDES, and how to create SIDES responses to separation information requests. Register for the webinar at:
https://naswa.zoom.us/meeting/register/61272a27774556ba66858a512be5123a. Don’t miss this opportunity to find out more about what SIDES can do for you!
Protect Your Identity
Please give careful consideration to any requests for your debit card numbers, direct deposit information, or other personal information. The department will never initiate contact with you by text message or email and request your personal information. When the department sends you an email in response to an inquiry made by you, the department will ask to confirm your full name along with the last four digits of your social security number. Also, we will never send you a text message or email asking for your full social security number, personal identification number (PIN), bank account number, or debit card number at any time.