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Debit Card FAQs

To combat fraud attempts, claimants who filed for PUA benefits and initially requested Direct Deposit will be receiving a U.S. Bank ReliaCard instead. Additional information is available in the PA Treasury’s Important Information for PUA and PUA-related FPUC Notice.

The ReliaCard will arrive in a plain envelope, with a postmark from Indianapolis, IN. You should be careful not to discard this piece of mail.

If you wish to receive payment by check, please visit the Treasury website and provide the information requested there.

For more U.S. Bank ReliaCard Frequently Asked Questions visit their website, you can also get Spanish FAQs.

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I haven't received a debit card, what could be the issue?

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There are a variety of issues that could be the cause for why you haven't received a debit card. Below are some of the top reasons why you may not have received a debit card:

  • Denied Claimants = No new debit card

  • Claimants waiting for a wage investigation to be eligible = No new debit card

  • Claimants with out of state wages = No debit card until wages are received and an eligible financial determination is issued

  • Claimants with base year earnings over $100,000 = No debit card until wages are processed and an eligible financial determination is issued

  • Claimants with unverified identities = need to wait for verification before a financial determination is issued for a debit card to be issued

  • Claimants with a matching home and business address = need to wait for manual processing by staff for a debit card to be issued

  • Claimants with completely out-of-state wages in the base year = need to wait for manual processing by staff for a debit card to be issued

  • Claimants who have had direct deposit payments within the last 12 months = No debit card

How do I request to receive my benefits by debit card?

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A debit card will be mailed to you after you have been determined financially eligible for benefits

Debit cards are valid for three years. If you already have a debit card from a previous claim, you will not receive a new debit card.  You will continue to use the original debit card.

If you have direct deposit, but prefer to receive your UC payments via debit card, you can submit a form to stop direct deposit by clicking the link Direct Deposit of UC Benefits. A debit card will not be issued until this request has been processed, which generally takes two days. Also, confirm your mailing address, so the debit card is mailed to the correct location.

If you previously had a debit card and it expired, is lost or think it may have been stolen, contact U.S. Bank ReliaCard®  at 888-233-5916. See guidance on how to request a new card if you do not have your card number in the "What do I do if my card is lost or stolen?" FAQ.

​I received a debit card, but there is no money on it. Why not?

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Benefit payments are similar to a paycheck. You will open your new claim and then two weeks later will file your first biweekly claims to say you were unemployed, similar to working for two weeks and submitting a time sheet to be paid for how much you worked. A few days later, you will receive payment on your debit card if there were no issues with your claim. 

For your first biweekly filing and claim it can take four to six weeks to receive payment on your debit card if there are any eligibility issues we are investigating. After the first payment, moving forward, you'll receive payment within two to three days after filing your biweekly claims. 

Learn more about What to Expect after Filing.  

​Who can I call if I have questions about my debit card account?

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​For the U.S. Bank ReliaCard® debit card, call the U.S. Bank ReliaCard toll-free customer service number at 888-233-5916.

If you need to speak to a customer service representative, follow these steps.

Enter the 10-digit phone number associated with your account, if you DO have your card number enter your 16-digit card number. 

If you DO NOT have your card number and PIN, wait until you hear the prompt that says, "select 0 to report your card lost or stolen."

You'll be transferred to a Customer Service Representative and can confirm your name, SSN, address, date of birth and phone number to confirm your identity so they can issue a card replacement.  

​What do I do if my card is lost or stolen?

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​To report a lost or stolen debit card and request a replacement card (one per year is available at no charge), call the U.S. Bank ReliaCard toll-free customer service number at 888-233-5916.

Enter the 10-digit phone number associated with your account, if you DO have your card number enter your 16-digit card number. 

If you DO NOT have your card number and PIN, wait until you hear the prompt that says, "select 0 to report your card lost or stolen."

You'll be transferred to a Customer Service Representative and can confirm your name, SSN, address, date of birth and phone number to confirm your identity so they can issue a card replacement.  

Where can I find information regarding the debit card?

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​For basic information regarding the debit card, please see our UC Debit Card page.

If you received your U.S. Bank ReliaCard® debit card, you can access you debit card account and information by visiting www.usbankreliacard.com.

Where can I use my debit card and are there fees?

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You can use your debit card to purchase merchandise, at no fee, at any location accepting the U.S. Bank Reliacard Visa®  debit card, including purchases made online and by phone. The card can also be used to get cash back when making a purchase, where available.

There are several ways to use the debit card without incurring any fees. Cash withdrawals using the debit card are always available at no charge from teller windows inside any bank displaying the Visa® symbol. With the U.S. Bank ReliaCard® debit card, you have unlimited no charge withdrawals at any in-network ATM (U.S. Bank, MoneyPass and Allpoint ATMs).

Balance, transaction history, and account information is available at no charge by logging into www.usbankreliacard.com. Deposit notification by phone, text or email is also available at no charge from U.S. Bank. Your wireless carrier may charge fees for phone services.

Pre-acquisition disclosure of the fees of the debit card are available from the debit card company at the Pennsylvania Treasury Department.

​What should I do if I changed my address and did not receive my debit card in the mail?

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​Call the U.S. Bank toll-free customer service number at 888-233-5916 or 888-233-5916 TTY to provide your correct address and to request a replacement card.

In addition, you must notify UC by visiting Manage My Benefits. Select "Update My Personal Information" then log in to your account with your SSN and PIN to change your address so that UC correspondence can be delivered to you.

​What should I do if I changed my name, or if my name is misspelled on the card?

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​You should check your information with UC by visiting Manage My Benefits and selecting "Update My Personal Information," then log in to your account with your SSN and PIN to confirm your name is accurate in the UC system.

Should you want a card that reflects your correct name, wait until the next business day, and then call debit card customer service to request a replacement card.

​How long should I keep the debit card?

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You should retain your debit card until the expiration date shown on the front of the card, even if you stop claiming UC benefits, as it is valid for up to three years. 

​If I file a new claim, will I always receive a new debit card?

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​No. If you already have a debit card from a previous claim, or reopen an existing claim, you will not receive a new debit card. You will continue to use the original debit card until the expiration date shown on the front of the card.

If it is your first time ever filing an unemployment claim, a debit card will be mailed to you after you have been determined financially eligible for benefits

If your card has expired or your card has been lost, you will need to request a replacement card. To request a replacement card, call U.S. Bank at 888-233-5916. One card per year is available at no charge. See guidance on how to request a new card if you do not have your card number in the "What do I do if my card is lost or stolen?" FAQ.

​If I used a debit card with my last UC claim, will my payments continue to go on my debit card?

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Yes. Your payments will continue to go on your debit card unless you have signed up for direct deposit within the last two years.

What if I do not have my debit card from a prior claim or I am unsure of its status?

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If you cannot locate your debit card or if you have not used it in three years or longer call U.S. Bank at 888-233-5916 to request a replacement. Always verify your mailing address when you request a replacement card. You can also call Treasury at 877-869-1956 if you are unsure of your debit card's status or your payment method.

In addition, you should confirm your address with UC by visiting Manage My Benefits and selecting "Update My Personal Information," Then log in to your account with your SSN and PIN to check your address so that UC correspondence can be delivered to you.

​Can the UC office view or track my debit card transactions?

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No. For privacy reasons, only you have access to that information.

​Will I go into debt by using the Visa® debit card?

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No. Your card is a prepaid Visa® debit card, not a credit card. You will only be able to spend the amount that is stored on the card. You will not be able to purchase anything with your card that you do not currently have the funds in your account to cover.

Can I use the debit card to build a credit history?

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No. The card does not help establish credit history since no credit check is required to receive the card, and it is not tied to a bank account or a credit line.

​What do I do if I get an unsolicited email, text message, or phone call requesting personal information?

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​If you receive such a request, do not respond; delete the email or phone text message, or hang up the phone.

In addition, call the debit card customer service toll-free number to report the incident.

If a customer service supervisor returns a call to you, the supervisor will verify your name, date of birth and the last 4 digits of your Social Security number, and in some cases, the last 4 digits of your debit card number.

The debit card company will never ask you for your full Social Security number, full debit card number, or your PIN through unsolicited email, text message, or phone call.