Claimant Frequently Asked Questions

While everyone's situation is a little different, it's possible that you may have a question that's been asked in the past. To help you, we've compiled a list of the more frequently asked questions our UC service centers receive.

Please take a look at the list below before calling a UC service center or emailing us. If your question isn't in the list, you may email us at uc-news@pa.gov.

We have two helpful videos to get you started, as well!

Want to file online, but not sure how to get started? Check out our “Learn How to File for Unemployment Benefits Online” video – it’s quick and easy!

If you’ve filed a claim and there is an issue, the UC adjudication process has been started. Learn more about what we need from you in this short, helpful video:

UC LiveChat - Skip the Wait

Our UC LiveChat offers the same level of services and personalized assistance that you receive on the phone. Contact us today for a secure 6-digit LiveChat code which will allow us to verify your identity and provide specific information concerning your claim or questions 888.313.7284. Your secure LiveChat code can be used for future inquiries or LiveChat discussions, so you can skip the phone wait time and do everything online!

Live Chat Available Monday - Friday

8 a.m. - 5 p.m.

Interested in learning more about our UC LiveChat? Check out our helpful fact sheet about our easy-to-use chat feature!