Claimant Frequently Asked Questions

While everyone's situation is a little different, it's possible that you may have a question that's been asked in the past. To help you, we've compiled a list of the more frequently asked questions our UC service centers receive.

Please take a look at the list below before calling a UC service center or emailing us. If your question isn't in the list, you may email us at uc-news@pa.gov.

UC LiveChat - Skip the Wait

Our UC LiveChat offers the same level of services and personalized assistance that you receive on the phone, all you need to do is call 888.313.7284 for a secure 6-digit LiveChat code which will allow us to verify your identity and provide specific information concerning your claim or questions. Your secure LiveChat code can be used for future inquiries or LiveChat discussions, so you can skip the phone wait time and do everything online!

Live Chat Available Monday - Friday

8 a.m. - 5 p.m.

Interested in learning more about our UC LiveChat? Check out our helpful fact sheet about our easy-to-use chat feature!