Claimant Frequently Asked Questions

While everyone's situation is a little different, it's possible that you may have a question that's been asked in the past. To help you, we've compiled a list of the more frequently asked questions our UC service centers receive.

Please take a look at the list below before calling a UC service center or emailing us. If your question isn't in the list, you may email us at uchelp@pa.gov.

• For specific questions about your claim,  provide your full name (as it appears on your claim, including any suffix used) and the last four digits of your Social Security Number.

We have two helpful videos to get you started, as well!

Want to file online, but not sure how to get started? Check out our “Learn How to File for Unemployment Benefits Online” video – it’s quick and easy!

If you’ve filed a claim and there is an issue, the UC adjudication process has been started. Learn more about what we need from you in this short, helpful video:

UC LiveChat - Skip the Wait

Our UC LiveChat offers personalized assistance that you receive on the phone, all you need to do is call 888.313.7284 for a secure 6-digit LiveChat code which will allow us to verify your identity and provide specific information concerning your claim or questions. Your secure LiveChat code can be used for future inquiries or LiveChat discussions, so you can skip the phone wait time!

Live Chat Available Monday - Friday

8 a.m. - 5 p.m.

Interested in learning more about our UC LiveChat? Check out our helpful fact sheet about our easy-to-use chat feature!

Get additional information here if you'd like to file an initial claim or reopen an existing claim.