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Information about the UC System Transition
No, the Pandemic Unemployment Assistance (PUA) program is not affected.
No, the ability to file a NEW claim will be offline during the transition period. You can open a new claim until Sunday, May 30 at 10:00 PM, or beginning again on Tuesday, June 8 when the new system is operational. The system down time will not affect your eligible payments.
No, the ability to do your bi-weekly filing will be offline from June 3 through June 7.
No matter what your filing schedule used to be, you can file May 30 through June 2. This gives you the chance to receive payment for the week ending May 29 before the system goes offline. You will then be able to start filing online again starting Tuesday, June 8.
Yes, you'll be able to see all your current claims in the new system.
Yes, you can see claim weeks filed and payments made, including any deductions or reductions.
Issues won't be able to be resolved while the system is down. If you have any concerns, our phone lines and email are still available during the transition period (UC Customer Service Phone Line: 888-313-7284 and firstname.lastname@example.org), so we can answer questions or get more information. If your issue does require work in the new system, it will be put in a queue and resolved in the order it was received.
If you are currently filing for benefits, your information will convert to the new UC system and you may file for weekly or bi-weekly benefits when the new UC system goes live. The two most recent weeks are always considered to be filed timely.
The system needs to be taken offline to "migrate" (move) every individual claimant's data from the mainframe to the new system. We will do this from May 31 to June 7.
Data migration is the most complex part of any IT system upgrade, especially considering the amount of data that must be transferred from the outdated legacy system.
We anticipate only a small number of claimants will be impacted by the offline period. We are working to minimize the disruption to claimants and the amount of time the system will be offline.
Our UC staff will still be available to respond to emails (UChelp@pa.gov) and calls (888-313-7284; Monday – Friday from 8am to 4pm).
The new UC system won't require you to perform "work search" until the week of July 11-17, 2021. Beginning on July 18, 2021, when you file weekly, individuals receiving benefits through any unemployment program in Pennsylvania – including UC, PEUC, and PUA – will need to certify each week that during the claim week they fulfilled the work search requirement by applying for two jobs and participating in one work search activity.
Please note that "work search" is different from "work registration." L&I has not yet made an announcement regarding the restart date of work registration; however, we encourage unemployment benefit recipients to register with PA CareerLink® as soon as possible to take advantage of free assistance with finding a new job.
L&I plans to use a variety of methods to let people know if something changes from our plan. Issues that affect only certain small groups of people may be communicated directly to these claimants by email or through the messaging dashboard in the new system.
Issues that are more widespread may be communicated through broader messaging channels, such as L&I's social media pages, banners on the website and UC system login page and press engagement.
Please access our social media pages below: