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Differences between the new and old UC systems
The URL for the new UC system and all unemployment claims activity will be: benefits.uc.pa.gov. You'll start using the new URL on June 8.
With the new UC system, you can file for benefits on a weekly or biweekly basis. However, in the system you will only see a “weekly” certification option. You do not need to select whether to file on a “weekly” or biweekly” basis. You will get paid according to when you file.
You can now file for benefits in the new system on a weekly basis; the old system required biweekly certifications. Each weekly certification period begins on Sunday at 12am and ends on the following Saturday at 11:59pm. You can only file for each claim week one time.
Currently, individuals may file for any missed weeks up to eight weeks preceding the day you are filing. You can expect to receive payments 2-3 business days after you file.
The new system will NOT provide you with a confirmation email after filing. Instead, you will see a confirmation page within the new UC system. As you are filing, you may track your progress by referencing the green status bar at the top of each page. When the “Complete” section is checked green you are done filing for that week.
Weekly Certification Confirmation Example (click to expand):
When accessing your claim, you will select the PEUC claim.
The browsers that are supported are Internet Explorer, Chrome, Safari, Edge, and Firefox.
Yes, the URL for the application is responsive web design, which means it will detect the device type and size itself to "fit" the screen.
Your existing payment method – whether through direct deposit or debit cards – will stay the same.
No, the Reliacard you have will not change. Access to your card will not change and your future payments from the new unemployment benefits system will continue to be placed on your card if that is the current method of payment.
There is no editing functionality once fact finding is saved. Claimants should ensure all the information is complete and accurate before they save. If claimants require changes, they can upload documentation to support their requested changes. The new UC system is designed to prevent modifying information used in the determination and appeal process.
The interactive system is not suited to a paper application due to the interactive nature of the application. You will need to process an application via the system or speak to a UC claim representative.
The ability to file for weekly claims using telephone interactive voice response Pennsylvania Teleclaims (PAT) will be available starting June 10.
For claimants filing a continued claim: Yes, you will use your existing PIN number if you want to file for benefits using the telephone. Your existing PIN number has been moved into the new system.
For claimants filing a NEW claim: If you are filing for benefits for the first time, you need to contact the UC Service Center (888-313-7284; Monday – Friday from 8am to 4pm) and let them know you’ll need to file by phone in the future. The UC Service Center will file an initial claim and provide you a PIN number to use while filing over the phone in the future.
When filing your claim using the new Pennsylvania Teleclaims (PAT) system, you will not be asked to provide your weekly earnings. Instead, UC Customer Service staff will call you to collect your weekly earnings information. As a result, claims filed using PAT may require UC Customer Service Center staff review and may not be paid automatically.
If you choose to file weekly claims online, the system does accept your earnings and you will not have to wait for staff to call you to collect the information for payment.
Currently, the new system will automatically give you the option to certify up to the previous eight weeks if you haven't already certified them online or over the phone. You will be able to file for one week at a time, from the oldest available week to the newest available week.
For example, if you were unable to certify weeks for the previous three weeks, you will still be able to claim those previous three weeks when you log into the new system.
Your claim now shows an "in progress" message when you have filed a claim and have not yet received payments. This message will show while L&I determines whether or not you are eligible for benefits, including during the determination period.
If no issues exist on your claim, you should expect the Benefit Pay Date to display the date (Month/Day/Year) on the following business day, indicating that the payment was released.
Once you see a payment date, you should expect to receive your payment via debit card or direct deposit within 1 to 2 business days. Please allow extra days for holidays and weekends.
Learn more about your Benefit Summary.