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Quickly access information to help you navigate the new UC system including guidelines on Keystone ID, configuration settings, filing claims, payments, issue codes and more.

Users still experiencing an invalid password message should review Instructions for Resolving Invalid Keystone Logins (PDF)

Please remember that this is a one-time process. Once you complete these steps you will be able to successfully login to your account as intended.

 


Keystone ID - Logging into the new UC system 

DO NOT 

  • Use your social security number 
  • Use your credentials from the old UC system 
  • Use your old PIN (unless you are filing by phone starting June 10th) 

DO 

  • Use a valid email address 
  • Secure your password 
  • Save all security answers in a safe location 
  • Keep trying to login with your Keystone ID credentials 

LEARN HOW TO 

We are actively working to resolve all reported technical issues related to Keystone ID. 

As we work to solve these issues as soon as possible, here's a helpful reminder of best practices when using Keystone ID (click to expand):


Understanding your Benefit Summary
What you see
What it means
What comes next

​Monetarily Ineligible

​You did not have adequate wages and/or credit weeks reported by your employer(s) during the base year period.

​Please review your financial determination for accuracy.

If your employer(s) failed to report all your wages and/or credit weeks, you may file a wage protest for assistance. You may be required to provide documentation such as pay stubs or your most recent W-2.

​Active Issues

​Payment will not be made until issues are resolved.

UC Customer Service staff will reach out to resolve your issue.

Inactive

​You must file weeks on a timely basis. The system will allow you to file every week. Because of extremely high volume, right now you can go back 8 weeks without penalty.

If you have a claim that has not yet expired and still has a balance available, you will be presented with this message if you have not filed for benefits for 8 weeks or more.

​For more information on what you should do, please access the Weekly Certification Messages User Guide (PDF).

Debit Card

​Payment made, check your debit card.

You will see a transaction number that will confirm your payment on your dashboard.

​Direct Deposit

​Payment made, check your bank account.

You will see a transaction number that will confirm your payment on your dashboard.

In Progress

Your claim now shows an “in progress” message when you have filed a claim and have not yet received payments. This message will show while L&I determines whether or not you are eligible for benefits, including during the determination period.


​If no issues exist on your claim, you should expect the Benefit Pay Date to display the date (Month/Day/Year) on the following business day, indicating that the payment was released.

Once you see a payment date, you should expect to receive your payment via debit card or direct deposit within 1 to 2 business days. Please allow extra days for holidays and weekends.

Disqualified

Payment will not occur because you were denied benefits. The determination explaining your denial is in your message center. NOTE: Determinations made prior to June 8, 2021, are not in your message center.

You should refer to any eligibility issue codes for more information on why you were considered ineligible for that week.

Not Applicable

This is a status you see for week #1 of your claim. This signifies a waiting week, which is not payable per PA UC law.  For the duration of the pandemic declaration, waiting weeks were waived and you could see that this will change to a date when payment is processed. 

You may also see “Not Applicable” if you have excessive earnings for the week and are therefore not eligible for a payment. Learn more about working part-time and filing for benefits.​

 
Outstanding Claim Issues
The grid below shows potentially disqualifying issues that are under review (click to expand)



Some examples of Issue Descriptions are:
  • Non-separation: Refers to any issues on your claim that are not related to leaving your employment.
  • Not Totally Unemployed: Weeks when you worked full-time or may have earnings greater than your weekly benefit rate plus your partial benefit credit.
Access a full alphabetical list of issues and their meanings online.

Be sure to turn off pop-up blockers

The new UC system navigates best using Internet Explorer, Chrome, Safari, Edge, and Firefox


Payment Amount
The new system will deposit your UC benefit and the $300 FPUC stimulus payment in one lump sum. Previously, these payments were separate and came a week apart. Therefore, please do not be alarmed when you see an increased amount of funds in your payment statement - it includes both benefit payment amounts.

​Workers' Compensation
protects employees and employers. Employees receive medical treatment and are compensated for lost wages associated with work-related injuries and disease, and employers provide for the cost of such coverage while being protected from direct lawsuits by employees.

Unemployment Compensation (UC)
provides temporary income support if you lose your job through no fault of your own or if you are working less than your full-time hours. If you qualify, you will receive money for a limited time to help you meet expenses while you seek new employment. To be eligible for UC benefits, you must be a worker who performed services that are covered by the Pennsylvania UC Law.​
 Reminder: When you certify for benefits select “No” when you are asked, “In the last 18 months, did you receive Workers’ Compensation payments?” Only select “Yes” if you were injured on the job AND had an approved Workers’ Compensation claim.​
 
Change your messaging alert settings
The new UC system automatically defaults to paper mail for claim confirmation. When you log into your account, please be sure to change the alert messaging preference to email. 
To learn how to update your settings, please watch our How to Change Communication Preferences video. 


Weekly Certification Confirmation

The new system will not provide you with a confirmation email after filing. Instead, you will see a confirmation page within the new UC system. As you are filing, you may track your progress by referencing the green status bar at the top of each page. When the "Complete" section is checked green, you are done filing for that week. 
Weekly Certification Confirmation Example (click to expand):



Employer Login Guide - (Not Represented by a TPA)

I don’t have a Keystone ID/password, or don’t know what it is. What should I do?

The new UC system is using Keystone IDs that have already been created from the UC Tax website. Do NOT use “Option 2 – Create a User Account” in the UC system to create an account.
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Employers can first test their Keystone ID credentials by going to UCMS. If you can log into this site, you have the correct credentials. This information is shared with the UC system every night. The next day, you will be able to log into UC Benefits. If, the next day you can log into UCMS, but not UC Benefits, contact 833-728-2367. 

If you do not know your password, you can reset it from either site. If you use the password reset function at UC Benefits, you will need your Keystone ID and security questions/answers.
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If you do not have the security questions/answers, you can use you the password reset option using UCMS.
UCMS-Login-Screen.png


Keep in mind that not having security questions will require you to receive a temporary password via email. After receiving this temporary password, you must login to UCMS and change the temporary password before trying to login to the new UC system. Any changes made here will not apply to UC Benefits until the next business day. 

 If you need additional assistance that the self-service keystone ID/password reset features cannot provide, call UC Tax at 866-403-6163.