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Access Quick Tips to help users navigate the new UC system. 

The ongoing

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In Progress
Fixed

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​What you See

Status

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PEUC "Inactive" Claim Issue

Some PEUC claimants with existing claims are unable to file continuing weekly claims because the system is incorrectly marking their claim status as "inactive."
Status

FIXED
If you still see an “inactive” message, there may be a specific issue with your claim. Please contact the UC Service Center to address your specific issue: uchelp@pa.gov 
or 888-313-7284

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Server Connectivity Issue

Due to server connectivity issues, some users may see an error when trying to use their Keystone ID to attempt to log back into their accounts.

Status

FIXED


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Payment Type Information Issue

Some users who receive payments by direct deposit have reported seeing their payment type listed as “debit card.” 

Status

FIXED

This is a display issue and not a problem with payment type. Users do NOT need to take any action to correct this should they see "debit card" listed instead of direct deposit. Users will receive payment to their previously selected preferred method.

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Work Search Issue

A small percentage of claimants see several questions related to their work search activities when filing for claims. Claimants should not yet be seeing these questions claimants will not be required to perform a "work search" until the week of July 11-17, 2021.

Status

FIXED
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Workers' Compensation  Issue

Some claimants are asked to respond to workers' compensation questions even when they have never received workers' compensation benefits.

Status

FIXED

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Monetary Ineligible Issue

Some regular UC and PEUC claimants are incorrectly seeing a "monetary ineligible" message in parenthesis under "Claim Details" and/or "Payment Summary" when they were able to file for weeks previously.

Status

Fix in Progress​

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"​Invalid Password" Message

Users may receive an "invalid password" message when they attempt to log back into their account.

Status

Fix in Progress


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PEUC "Disqualified" Claim Issue

Some PEUC claimants with existing claims cannot file continuing weekly claims because the system incorrectly marks previous claims filed as "disqualified."
Status

Fix in Progress​